What We Offer

Competitive pay: $18.25 to $22.00 per hour
Opportunities for career growth and advancement
Ongoing training and professional development
Supportive and team-oriented team environment
Flexible shifts, including days, afternoons, nights, weekends, and holidays

What You’ll Do

Maintain a Safe & Secure Environment

Conduct regular foot patrols throughout the mall, common areas, parking lots, and surrounding property.
Maintain a visible and professional security presence to deter theft, vandalism, trespassing, and unauthorized activity.
Enforce property rules, policies, and regulations in a professional and respectful manner.
Perform access control duties, including monitoring authorized entry, verifying access permissions, checking credentials, and controlling access to restricted areas.
Deal with trespassers and unauthorized individuals safely, professionally, and in accordance with site procedures.
Maintain a clean, neat, and presentable appearance at all times, as appearance and professionalism are important in this role.

CCTV, Access Control & Computer-Based Duties

Monitor CCTV camera systems to identify and report suspicious activity, safety hazards, and security concerns.
Use access control systems to manage authorized entry, monitor restricted areas, and respond to access-related alarms.
Operate basic computer systems for report writing, incident logging, email communication, and shift documentation.
Use security software, digital logbooks, CCTV platforms, and access control platforms as required.
Record and communicate important information accurately using computer-based reporting systems.
Escalate CCTV, access control, or system-related concerns to supervisors or management when required.





Respond to Incidents & Emergencies

Respond promptly to security incidents, disturbances, medical emergencies, alarms, and customer concerns.
Apply conflict resolution and de-escalation techniques to resolve situations safely.
Provide First Aid, CPR, or AED assistance until emergency medical personnel arrive.
Assist with emergency evacuations and follow established emergency response procedures.
Support emergency responders and law enforcement personnel during incidents.

Deliver Exceptional Customer Service

Greet and assist shoppers, tenants, and visitors in a courteous and professional manner.
Provide directions, answer inquiries, and help create a welcoming shopping environment.
Work closely with mall management, tenants, and fellow security staff to maintain a safe and enjoyable experience.
Manage customer queues, special events, and crowd control when required.

Reporting & Documentation

Complete accurate incident reports, occurrence reports, daily activity logs, and patrol reports.
Write clear, detailed, and professional reports regarding security incidents, accidents, safety concerns, and unusual occurrences.
Maintain detailed notes and communicate important information during shift handovers.
Investigate and document incidents in accordance with company and site procedures.
Use computers and digital reporting tools to complete documentation in a timely and accurate manner.





Safety & Surveillance

Conduct routine inspections of emergency exits, entrances, common areas, parking lots, and restricted areas.
Identify and report safety hazards, damaged equipment, maintenance issues, or security concerns.
Follow all company policies, site procedures, and emergency response protocols.
Report CCTV findings, access control concerns, and suspicious activity to the appropriate team members.

What We’re Looking For

Required Qualifications

Minimum 1 year of security experience is required.
Valid Alberta Security Guard License.
Valid First Aid & CPR/AED Certification.
Experience with CCTV monitoring, access control systems, mall security, retail security, concierge security, or loss prevention is considered an asset.
Basic to intermediate computer skills are required.
Ability to use computers for report writing, email, incident logs, digital forms, and security software.
Excellent verbal and written English communication skills.
Ability to write clear, accurate, and professional reports.
Strong customer service, interpersonal, and conflict resolution skills.
Professional, reliable, dependable, and presentable, with a high level of integrity.
Strong attention to detail and observational skills.
Ability to remain calm and make sound decisions during emergencies.
Comfortable working independently and as part of a team.
Ability to stand, walk, and patrol for extended periods during 8–12-hour shifts.
Ability to walk approximately 8,000 to 10,000 steps per shift.
Comfortable working in a busy, fast-paced public environment.
Flexible availability for days, evenings, nights, weekends, and holidays.

📌 Security Guard - Commercial - Part Time (Calgary)
🏢 Guardteck Security
📍 Calgary