Patient care quality leadership and conflict resolution define this regular full time Vancouver Island Health Authority position. Travel between multiple sites may be required.

Reporting to the Manager, Patient Care Quality Office, the Patient Care Quality Liaison provides expert consultation on patient, client, and resident issues. The position supports complaint resolution, client feedback access, risk reduction, and quality improvement. It also works with internal stakeholders to address concerns respectfully and promptly.

Key Responsibilities:

- Identify, manage, resolve, and educate on patient care issues
- Facilitate complaint resolution with internal organizational stakeholders
- Ensure accessible avenues for client feedback and concerns
- Track, analyze, and report client feedback activities




- Identify organizational opportunities for quality improvement

Requirements:

- Bachelor's degree in a relevant human services discipline
- Three years' related conflict resolution or crisis intervention experience
- Knowledge of complaints management and client relations best practices
- Knowledge of relevant legislation and healthcare system functions
- Advanced writing, analytical, and conflict resolution skills

Apply patient care quality, consultation, and conflict resolution expertise to support respectful feedback management across Island Health sites.

📌 Patient Care Quality Liaison (Nanaimo)
🏢 Vancouver Island Health Authority
📍 Nanaimo