Job Summary

We are seeking a customer-focused Automotive Service Advisor / Front Desk Coordinator to support customers throughout the vehicle service process. This role serves as the connection between customers and the repair team, helping identify service needs, coordinate repair work, and keep customers informed. The ideal candidate communicates clearly, stays organized in a busy shop environment, and is comfortable discussing recommended services.

Responsibilities

- Welcome customers, listen to their concerns, and provide professional customer service at the front desk.
- Gather vehicle and service information, document customer concerns, and coordinate appointments and repair orders.
- Communicate repair recommendations, timelines, and updates between customers and technicians.
- Prepare and enter invoices, work orders, estimates, and payments into the shop's computer system.
- Explain automotive repair needs in clear, customer-friendly language and answer questions about services.
- Coordinate workflow with mechanics and service staff to help ensure repairs are completed accurately and on schedule.




- Process invoices and payments, maintain accurate records, and handle transactions responsibly, including cash handling.
- Keep the reception area clean and organized and assist with general front-desk tasks.

Requirements

- Strong communication, organization, and customer service skills.
- Basic computer skills and the ability to manage customer information and service documentation accurately.
- Dependable, detail-oriented approach and ability to manage multiple tasks in a fast-paced environment.
- Mechanic experience or hands-on experience in an automotive repair setting is a must.
- Mechanical knowledge, including familiarity with common vehicle systems and maintenance needs, is a must.
- Experience with cash handling or payment processing is a must.
- A clean Driver’s Abstract is required.

Pay: $22.00-$26.00 per hour

Expected hours: No more than 40.0 per week

Perks:

- Dental care
- Extended health care
- Life insurance
- Vision care

Work Location: In person

📌 Automotive Service Advisor / Front Desk Coordinator (Agassiz)
🏢 Big O Tires Agassiz
📍 Agassiz