Possible shifts include Mon-Fri 9-5 pm, 10-6 pm or 12-8 pm, and one weekend day 9-2 pm

Location: Two locations both at Sheppard Ave. West and Bathurst Street area.

Proficiency in a second language such as Mandarin, Cantonese, Korean, Farsi, or Spanish is a strong asset.

Job Summary

- Explain various health services and products to patients/clients in a confident and reassuring manner.
- Guide and introduce patients to receive health team services based on medical and preventative needs.
- Provide an excellent client service experience while offering reception, administrative, and assistance to the interprofessional team and patients in a caring, compassionate, tactful, confidential, efficient and supportive manner.
- Administrative support and service explanation for primary health care, mental health and rehabilitation health practitioners and patients.
- Solicit constructive feedback from patients and clients.
- Take on additional initiatives that contribute to the growth of the health team.

Duties and Responsibilities

- Understand all health services and products the health team offers. Be able to knowledgeably present, educate, and promote products and services to clients.
- Greet and register clients seeking medical attention in person, telephone, or online, including booking and retrieving patient charts according to established policies and procedures.
- Perform various medical office administrative tasks such as faxing, scanning, ordering, documenting, working with AI tools, and stocking.
- Adhere to privacy, confidentiality, and infection control policies.
- Maintain accurate and confidential patient records in the EMR system.
- Prepare billings, invoices, receive and process payments for OHIP, WSIB, non-OHIP and other third parties as required and according to established policies and procedures.
- Reconcile accounts payable/receivables, and produce summaries, day sheets,



and financial statements on a regular and timely basis.
- Assist in minor procedures.
- Keep the health team centre clean and tidy daily. Weekly light cleaning and inventory stocking.

Education and Qualifications

- Eligible to legally work in Ontario.
- High school graduate; post-secondary education in university/college in life science or health related field or marketing; or a diploma in medical office assistant preferred.
- Understand and appropriate use of medical terminology.
- Strong communication, promotion, education, and presentation skills.
- Proficiency in a second language such as Mandarin, Cantonese, Korean, Farsi, or Spanish is a strong asset.
- Previous experience in a medical practice environment is preferred.
- Knowledge and ability to navigate the healthcare system for clients seeking care in a primary care setting.
- Strong interest in mental health and rehabilitation health services.
- Background or knowledge in the field of psychology/counselling an asset.
- Ability to multitask, be organized, be meticulous, and be able to work in a fast paced environment with precision, efficiency and speed.
- Proficiency in computer skills (desktop, and mobile devices; Windows, word processing, spreadsheets, Google Apps, typing, scanning, email, chat, web interfaces, mobile apps, mail merge and the use of AI tools).
- Typing skill: Minimum 40 words per minute, 200 characters per minute.
- Previous experience with Oscar EMR is an asset.
- Knowledge and understanding of electronic/computer privacy and security issues.
- Knowledge of OHIP, WSIB, IFH,



extended health insurance and other third party billings is an asset.
- Knowledge of web design and social media management is considered an asset.
- Experience in event planning and management is considered an asset.

Why Join Us:

- Work in a supportive, collaborative, and creative primary care and interprofessional team.
- Opportunities for professional growth and continuing education.
- Make a meaningful impact on the health of our community.

Additional Job Details:

- Location: In person at two sites near Bathurst St. and Sheppard Ave.
- Posting Type: Replacement
- Compensation: Hourly rate of $19 -$22
- Use of AI: We do not use AI in the recruitment process. The hiring team reviews and screens all resumes, and selects candidates directly for interviews and offer.

Please apply with a cover letter and resume.

For more information about the Get Well Health Team, please visit: https://getwellteam.ca/

We thank all applicants for their interest in working for Get Well Family Health Team. However, only those selected for further consideration will be contacted.

We are committed to being an equal opportunity employer and are happy to provide accommodations upon request at all stages of the recruitment process. Should you require any disability-related accommodation to support your participation in our recruitment process, please contact us at [email protected] and we will work with you to meet your accessibility needs.

Job Type: Full-time

Pay: $19.00-$22.00 per hour

Benefits:

- Dental care
- Extended health care
- On-site parking
- Vision care

Application question(s):

- Are you legally eligible to work in Canada?

Experience:

- Medical Office Administration: 1 year (preferred)

Language:

- Mandarin (preferred)
- Cantonese (preferred)
- Farsi (preferred)
- Korean (preferred)
- Spanish (preferred)

Work Location: In person

📌 Medical Office Administrator (North York)
🏢 Get Well Family Health Team
📍 North York