What We Offer

Competitive pay: $20.00 to $22.44 per hour
Opportunities for career growth and advancement
Ongoing training and professional development
Supportive and collaborative team environment
Flexible rotational shifts, including days, evenings, weekends, and holidays
Opportunity to gain experience in retail security, tactical security, CCTV, access control, emergency response, and tenant relations

Key Responsibilities

Patrol retail areas, mall floors, exterior property, parkade areas, stairwells, common areas, and other assigned posts.
Maintain a visible and professional security presence throughout the property.
Visit retail tenants regularly to build strong working relationships and promote a sense of safety and security Security Office.
Check in with employees or managers to identify concerns, issues, suspicious activity, or unusual behaviour.
Report tenant concerns, safety hazards, suspicious behaviour, and security issues to the Control Center Security Office.
Respond to Control Center reports, security concerns, disturbances, alarms, medical incidents, fires, and emergency situations Security Office.
Observe, report, and respond to site-specific behaviours such as loitering, sleeping, panhandling, and other disruptive activity Security Office.
Assist tenants, contractors, customers, and guests in a professional and respectful manner Security Office.
Support emergency procedures, evacuations, and crisis response when required.
Monitor CCTV and access control systems as assigned.
Complete daily audits, activity reports, incident reports, logs, notebook entries, and other required documentation accurately Security Office.
Document incidents, inspections, irregularities,



and important interactions clearly and professionally.
Use conflict de-escalation techniques when dealing with difficult, aggressive, or disruptive individuals.
Issue trespass notices or assist with removals only when authorized by site procedures.
Follow company policies, post orders, emergency protocols, and site-specific procedures.
Work independently and as part of a security team to support a protected retail environment.

Qualifications

Valid Alberta Security Guard License required.
Previous tactical security experience required.
Previous hands-on security experience required.
Handcuff training/certification considered an asset or required based on site needs.
CCTV monitoring and access control experience preferred.
Strong computer skills required.
Ability to walk and stand for long periods, including approximately 15,000 to 20,000 steps per shift.
Previous experience in retail security, mall security, tactical security, loss prevention, public safety, or customer service preferred.
First Aid and CPR certification required or must be obtained.
Fire safety training and knowledge of proper fire extinguisher use considered an asset.
Strong observation and critical thinking skills Security Office.
Excellent verbal and written communication skills Security Office.
Ability to remain calm and composed under pressure or during emergency situations Security Office.
Ability to work flexible hours, Including Days, weekends, and holidays Security Office.
Physical fitness and ability to perform patrol duties for extended periods Security Office.
Ability to follow instructions, site procedures, and emergency protocols.
Strong customer service mindset with a professional, respectful, and calm approach.

#GTHP

📌 Security Professional - Retail - Full Time (Calgary)
🏢 Guardteck Security
📍 Calgary