Therapy Clinical Coordinator ROLE SUMMARY

The Armoury Sports Medicine and Performance is seeking a full time clinic coordinator for it’s interdisciplinary Therapy and Sports Medicine Clinic in Waterloo.

The Therapy Clinical Coordinator is an innovative and results-driven qualified responsible for leading a high-performing team and overseeing administrative operations. This role involves implementing service initiatives, resolving operational issues, ensuring reception staff complete administrative tasks efficiently, processing insurance payments, and maintaining accurate clinical therapy data. The successful candidate will demonstrate strong leadership, organizational, communication, and problem-solving skills to support the effective delivery of clinical services.

RESPONSIBILITIES

Leadership:

- Provide overall leadership for the therapy reception staff, and provide effective service to therapy patients via booking, billing, problem solving
- Maintain detailed financial tracking of payments and insurance claims
- Plan, organize, direct, control and evaluate the front desk operations of the clinic
- Act as an ongoing local resource for admin staff who have issues to resolve and work effectively with Clinic managers and owner to resolve these.
- Manage receptionist scheduling and training.

QUALIFICATIONS

Required:

- Demonstrated administrative and staff leadership experience, with a strong focus on office administration within a therapy setting,



financial management, and a comprehensive understanding of various therapy modalities.
- Excellent verbal and written communication skills.
- Strong critical-thinking and problem-solving abilities, with the capacity to remain calm, professional, and objective under pressure.
- Exceptional organizational, administrative, and time-management skills, with the ability to prioritize tasks and manage competing responsibilities effectively.
- Strong digital literacy, including proficiency in Google Workspace applications.
- A thorough understanding of confidentiality requirements, professional ethics, and applicable codes of conduct.

Preferred:

- A post-secondary certificate, diploma, or degree in a relevant field is preferred, such as business management, career or employment development, vocational rehabilitation, education, or human resources management.
- Previous experience in office management.
- Prior knowledge of insurance billing procedures and processes.

Job Types: Temporary Full time

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Please note that this is a temporary, full time position for a period of up to eight (8) months. All applications will be reviewed; however, only candidates who meet the required qualifications will be contacted.

Pay: $21.00-$22.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Clinic Coordinator (Kitchener)
🏢 The Armoury Sports Medicine and Performance Clinic
📍 Kitchener