About Cheeva

From the founders of the celebrated Thai restaurant PAI, Chef Nuit and Jeff Regular, comes Cheeva — a new Thai massage and wellness destination in the heart of Toronto.

Rooted in Thai culture and the traditions of care, hospitality, and wellness, Cheeva is a space dedicated to helping people slow down, reconnect, and find peace in their everyday lives.

At Cheeva, we believe taking care of people is at the heart of everything we do. We're building a team of warm, thoughtful individuals who share our passion for exceptional hospitality, meaningful human connection, and creating a welcoming space where everyone feels cared for.

About the Role

We are looking for a friendly, organized, and service-oriented Client Care Coordinator to be the welcoming face of Cheeva.

As the first and last point of contact for our guests, you will play an essential role in creating a seamless, thoughtful experience from arrival to departure.

You'll oversee daily front-of-house operations, manage appointments, support our practitioners, and ensure every guest feels welcomed, comfortable, and genuinely cared for.

We're looking for someone who is naturally warm, detail-oriented, and thrives in a hospitality-focused environment.

Key Responsibilities

- Warmly welcome guests and create a calm, inviting atmosphere from the moment they arrive.
- Manage appointment bookings, cancellations, and scheduling through our booking system.
- Respond to guest inquiries via phone, email, and in person with professionalism and care.
- Guide guests through our massage offerings, helping them select treatments suited to their needs.
- Process payments, manage transactions, and support daily front-desk operations.
- Coordinate with massage practitioners to ensure appointments run smoothly and on time.
- Maintain a clean, organized, and beautifully presented reception and guest waiting area.
- Support retail sales, gift cards,



and service recommendations through a thoughtful, no-pressure approach.
- Address guest concerns with empathy, discretion, and a solutions-oriented mindset.
- Assist with opening and closing procedures and other daily operational tasks.
- Uphold Cheeva's values of Thai hospitality, mindfulness, respect, and genuine care.

Qualifications & Experience

- Previous experience in customer service, hospitality, wellness, spa, or front-desk operations is preferred.
- Exceptional interpersonal and communication skills with a warm, approachable personality.
- Strong organizational skills and the ability to multitask in a busy environment.
- Comfortable using booking software, point-of-sale systems, and basic computer applications.
- Professional, reliable, and attentive to detail.
- A proactive, team-oriented attitude with a genuine passion for helping others.
- Ability to remain calm, composed, and solutions-focused during busy periods.
- An interest in Thai culture, wellness, and hospitality is an asset.
- Flexible availability, including evenings and weekends.

What We Offer

- 22.00–24.00 per hour, based on experience.
- Full time and part-time employment opportunities
- A supportive, collaborative, and culturally inspired workplace.
- The opportunity to grow alongside a new and developing brand.
- A work environment that values kindness, connection, respect, and genuine hospitality.

Join Cheeva

At Cheeva, hospitality is more than great service. It's about making people feel seen, welcomed, and cared for.

We believe the smallest details make the biggest difference, from a warm greeting to a thoughtful goodbye.

If you love connecting with people, take pride in creating exceptional guest experiences, and want to be part of something special, we'd love to meet you.

Apply today and become part of the Cheeva team.

Pay: $22.00-$24.00 per hour

Expected hours: 35.0 – 40.0 per week

Work Location: In person

📌 Client Care Coordinator (Old Toronto)
🏢 Cheeva
📍 Old Toronto