Straightline KIA is looking for a Senior Service Advisor looking to grow into a leadership position.

Job Duties:

- Provide front-line customer service and sales for the Service Department.
- Greet customers on the phone or in the Dealership. Ascertain the reason for their visit, whether it is for scheduled maintenance, repairs, or warranty work.
- Work with customers to address their questions or concerns.
- Ensure that customer vehicles are adequately cared for and stay updated on the progress of their repairs.
- Coordinate with service technicians to ensure timely and accurate completion of vehicle repairs.
- Complete a follow-up to ensure that customers have no additional questions about the repair of their vehicle.
- Providing repair recommendations and accurate estimates of repair costs and time required for repairs or maintenance.
- Advising customers how to look after their vehicles and book maintenance appointments.
- Ensure high standards of customer satisfaction by addressing and resolving customer concerns and complaints promptly and professionally.
- Maintain records of all services performed and ensure that all documentation is complete.
- Promote dealership service and parts sales, including special promotions and discounts.




- Ensure compliance with all safety and environmental regulations.
- Perform other duties as assigned by the Service Manager/Fixed Operations Manager.

Successful Candidates Possess:

- Minimum high school diploma or equivalent, Post-secondary education is preferred.
- Previous experience as a Service Advisor within the automotive industry is a must.
- Strong automotive knowledge and understanding of vehicle systems and repairs.
- Excellent communication and interpersonal skills.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficient in using automotive service software and other relevant computer applications.
- Ability to work in a team and possesses solid interpersonal skills with an upbeat and engaging attitude.

Why Work for Straightline KIA:

- Inclusive and diverse setting.
- Collaborative and team-oriented atmosphere.
- Supportive work environment.
- Health and wellness initiatives.
- Community involvement activities.
- Exciting company events.
- Employee purchase plans and company discounts.
- Our values and missions.
- Company benefits.
- Career advancement.

📌 Service Advisor (Southeast Calgary)
🏢 Kia
📍 Southeast Calgary