The Senior Manager, Patient Experience will lead the evolution from traditional patient support to a consumer-led, differentiated Patient Experience in Canada. Using evolving consumer needs, behaviours, and insights, the role will translate the Global Signature Patient Experience strategy into timely, personalized branded experiences that meet patients where they are. This includes execution across online pharmacies, virtual healthcare, pharmacy networks, and Patient Experience vendors to improve access, initiation, adherence, persistence, and sustained engagement.
Reporting to the Consumer Marketing Director, the role will identify opportunities, evaluate partners, manage relationships, and coordinate cross‑functional execution. It will develop patient experience plans and a patient Integrated Customer Plan aligned with global and local brand priorities,



connecting consumer marketing and Patient Experience objectives across the treatment journey. The Senior Manager will also build and socialise expertise in the rapidly evolving online pharmacy and virtual healthcare channel.
Success requires strategic thinking and hands‑on execution in a complex, fast‑paced workplace. The role demands expertise across patient journeys, reimbursement support, specialty markets, vendor and project management, omnichannel execution, stakeholder engagement, and analytics, with the ability to solve complex problems and balance short‑and long‑term implications across provincial and key‑

📌 Senior patient experience manager (Burlington)
🏢 Boehringer Ingelheim
📍 Burlington