Our client a Banking company is looking for a IT Analyst V - Technical Support for their Toronto ON/Hybrid location.

Responsibilities:

- Customer:
- Develop and implement standard support models and processes by using industry best practices
- Oversee detailed investigations of incidents to evaluate root causes and ensure implementation of targeted value added and controlled remediation plans
- Act as an expert resource providing insight and recommendations based on industry practices and emerging technology trends within application support field
- Define deploy and/or lead systems / applications activities to support clients and applications
- Identify recommend source negotiate and implement improvements/solutions (buy/build/reuse) to enhance customer experience availability and/or reduce cost in support of client needs
- Influence product direction foresee issues and gaps identify solutions and work comfortably with leading edge products that are untested/ unproven in the market
- Manage complex application deployment in load balanced service-oriented environment
- May help test debug and performance analyze and document environment components
- Troubleshoot initial failures coordination of resolution efforts and communication with appropriate members
- Work with Architects to ensure that environment modifications interact appropriately data conversion impacts are considered and other areas of impact are addressed and meet performance requirements of the project
- Collaborate with business leaders IT professionals vendors / outsourced partners to assess viability/priority of projects/initiatives and ensure issues are clearly communicated
- Lead / contribute to the project management processes conduct pre and post implementation reviews
- Integrate technical solutions with the business environment recognizing systems interdependencies and reusability and ensuring seamless delivery
- Ensure appropriate security levels are established and maintained for processes information exchange and system implementations




- Provide 2nd and 3rd level support for production incidents as required and provide single point of contact for business communications related to production incidents escalate as required
- Drive and manage controls environment (including processes) covering change management production implementation compliance and audit controls and business continuity (both application and resource)
- Work in strategic partnership with development and delivery teams to continually identify and create opportunities to increase application stability of production environment
- Shareholder:
- Review define enforce and influence standards and appropriate quality measures/metrics
- Ensure systems and operational availability meets or exceeds negotiated service levels and report results as required
- Adhere to existing processes/standards business technology architecture risk and production capacity guidelines; plan monitor and escalate issues as required
- Follow standards policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
- Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
- Assist in the development/maintenance of comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidents
- Continuously enhance knowledge/expertise in own area and keep current with emerging industry trends recent technologies and best practices in the external market that can contribute to delivering effective client solutions
- Develop/maintain expertise of system development methodologies key business initiatives/issues IT implications for systems/technologies and impact on business solutions




- Identify opportunities to minimize cost provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness Drive automation and operational resiliency initiatives.
- May develop and/or contribute to negotiations of third-party contracts/agreements
- Employee / team:
- Work effectively as a team supporting other members of the team in resolving critical service issues
- Prioritize and manage own workload to deliver quality results and meet timelines
- Support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest.
- Participate in knowledge transfer within the team and business units
- Identify and recommend opportunities to enhance productivity effectiveness and operational efficiency of the business unit and/or team
- Breadth & depth:
- Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of operational support / solutions
- Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/ educate others
- Monitor alerts and create dashboard on platforms such as Dynatrace Splunk PagerDuty and ServiceNow.

Requirements:

- Must-have hard skills:
- Hands-on experience with:
- ServiceNow
- Splunk (must have)
- Dynatrace (must have)
- PagerDuty
- Linux/Unix (must have)
- Certificate Management
- Strong understanding of Java/J2EE applications. (must have)
- 10 years application support incident problem and change management
- 5 years of banking or financial institution experience
- Soft skills:
- Strong communication skills written and verbal
- Strong problem-solving skills
- Strong analytical skills
- Ability to lead and delegate responsibilities coaching
- Nice-to-have
- Java Azure microservices or automation certifications
- Lead experience
- Understanding of authentication technologies (SSO MFA OAuth SAML OpenID Connect).

Why Should You Apply

- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities

Required Experience:

IC

📌 IT Analyst V Technical Support (Toronto)
🏢 Iconma Portal
📍 Toronto