The General Manager Owned Channels owns the performance of Collective Arts Hamilton hospitality operations including the taproom retail events and guest experience while directly managing the General Manager Toronto. This role brings the locations together through clear priorities consistent operating standards and shared accountability for revenue profitability and service throughout both spaces.

Based in Hamilton you will lead the local team own financial and operational results and turn business opportunities into practical plans. You will coach and support Torontos General Manager who remains responsible for that locations daily operations while ensuring both teams work together and learn from each other.

You will also oversee the execution of direct-to-home delivery orders ensuring the team picks packs and dispatches orders accurately efficiently and on time. Reporting directly to the VP Brand & Strategy you will work to execute on commercial plans with the people inventory and processes needed to deliver them.

A Typical Day as a General Manager Owned Channels

- Review sales labour margins event bookings and fulfillment results identifying where action is needed.
- Walk the Hamilton space connect with team leaders and ensure service staffing inventory and presentation are ready for the day.
- Check in with Torontos General Manager on performance priorities staffing and operational challenges.
- Coach managers and supervisors clarify expectations and follow up on commitments.
- Review upcoming events promotions and programming with the teams responsible for execution.
- Work with Order Fulfillment Representative to ensure direct-to-home order fulfillment is accurate and on time
- Work with Production and Supply Chain on forecasts splits inventory accuracy and cost control.
- Review guest and customer feedback and implement improvements to service operations and delivery.

How Your Time Will Be Organized





- Business Performance & Revenue Growth 30%:Own Hamiltons hospitality financial performance and hold Torontos General Manager accountable for location results including revenue labour cost of goods and operating expenses. Work with VP Brand & Strategy to build budgets forecasts and performance reports to Senior Leadership.
- Hamilton Operations Events & Guest Experience 25%: Manage the Assistant General Manager and the Supervisors to own the daily operation of Hamiltons hospitality spaces maintaining consistent standards for service merchandising cleanliness maintenance and overall guest experience. Maintain a visible presence during service and key events supporting the team resolving issues and ensuring safety and responsible-service requirements are followed.
- People Leadership & Toronto Oversight 20%: Lead Hamiltons hospitality team and directly manage Torontos General Manager through regular check-ins clear goals coaching and performance reviews. Align Hamilton and Toronto on operating standards reporting and priorities while giving Torontos General Manager clear ownership of local execution.
- Direct-to-Home Order Fulfillment 10%: Manage the Order Fulfillment Representative who is responsible for picking packing and dispatching direct-to-home orders accurately and within agreed timelines. Work with them and Supply Chain to coordinate inventory availability track order accuracy turnaround times fulfillment costs and customer issues resolving recurring problems and improving the process.

What You Have & Bring

- Progressive hospitality management experience including ownership of a locations financial and operational performance.
- Experience managing managers developing team leaders and coordinating priorities across locations or business functions.




- Strong financial understanding with the ability to build forecasts manage budgets and turn performance data into decisions.
- A practical approach to improving service controlling costs and solving operational problems.
- Experience with events retail inventory management and POS systems; e-commerce fulfillment or delivery operations experience is an asset.
- Transparent communication sound judgment and the ability to hold people accountable while building a supportive team environment.
- Strong organization and follow-through with the ability to balance daily operations and longer-term improvements.
- Based primarily on site in Hamilton with regular travel to Toronto.
- Availability to work evenings and weekends based on service event and business needs.
- Valid Smart Serve certification.

Collective Arts is a grassroots brewery founded on creativity and community. We fuse the creativity of craft beverages with the inspired talents ofemerging artists and musicians from around the world. As Collective Arts grows so do the roles and responsibilities of our team members. We look for all new hires to match our culture of creativity flexibility and motivation. When we hire you at Collective Arts Brewing we hire for thefuture. With unlimited career opportunities Collective Arts invests in ensuring our teams are always challenged constantly learning fromeach other and are creatively contributing to our next big if you are energized by the idea of making a real difference as part of a winning team we want to hear from you.

We are an equal-opportunity affirmative action employer. We value and welcome diversity and arecommitted to creating an inclusive environment where all employees feel like they belong. We will provide accommodations to support applicants with disabilities during the recruitment and selection process. Please contact us at the below email should you require any accommodation to participate in the process.

Questions

Required Experience:

Director

📌 General Manager, Owned Channels (Canada)
🏢 Collective Arts
📍 Canada