- Lead by example and serve as the first point of contact for your team
- Coach and develop subordinates through one-to-ones feedback and performance management
- Manage scheduling to ensure adequate headcount coverage for all operating tables
- Conduct training sessions and ensure correct skills development during BPA sessions
- Communicate all news updates and procedural changes to the team in a timely manner
- Participate in recruitment training and development of team members
- Prepare monitor and report on team KPI data; create and execute monthly/quarterly improvement plans
- Organize and lead team and individual meetings
- Report to Senior Team Manager regarding team needs changes and staffing issues
- Maintain Team Managers Manual and other online resources
- Proficiently use internal systems including Wiki Jira TTS Slack Smart Recruiters NEVOS EVO Learning Evospace and Studio Desk
- When assigned as manager on duty work a minimum of 75% of shift time on the gaming floor conduct regular floor walks ensure compliance with workplace rules and participate in table promotions and media campaigns
- Complete incident reports and assist employees with documentation as needed
- Ensure all procedural legal and disciplinary standards are followed and enforced
- Report any non-compliance with company standards procedures or legal requirements
- Work flexible shifts and hours as assigned
- Obtain First Aid Level 1 certification (company sponsored)
Qualifications :
Essential Qualifications
- Fluent English language proficiency with strong written and oral communication skills
- Proficiency with Microsoft Office and computer systems
- Knowledge of casino gaming operations and procedures
- First Aid Level 1 certification (or willingness to obtain)
Preferred Qualifications
- Previous managerial experience in hospitality gaming or related customer-facing industries
- Fluency in additional languages (Korean Japanese Mandarin or Vietnamese)
- Experience working in a live gaming or broadcast environment
Additional Information :
This position is an excellent opportunity to join the fast-growing Evolution team. We Offer:
- Annual salary range: 55k-60k/year
- Paid Time Off - 3 Weeks Vacation; 2 EVO Days; 8 Sick Days
- Paid Holidays
- Medical Dental & Vision Insurance Plans (individual & family coverage)
- Life and AD&D; Insurance
- RRSP/TFSA Match Program
- Employee Discount Program