The Sr. Customer Fulfillment Analyst owns the end-to-end customer order process from order receipt through fulfillment and delivery with a focus on achieving The Perfect Order. This role proactively resolves order and delivery issues builds strong customer relationships and identifies opportunities to improve supply chain effectiveness speed to market and deduction resolution. Through strong customer partnership and continuous improvement the Analyst helps drive service excellence and operational performance.
What Your Impact Will Be:
- Lead Walmart Forecasting Efforts: Develop and maintain item-level forecasts for the Walmart business that align with POS trends customer demand sales strategies modular changes promotions and new product launches. Your insights will help shape the customer shipment plan and support overall business performance.
- Support Sales & Walmart Teams: Collaborate closely with the Walmart Sales team and Walmart Customer Planning and Replenishment teams to ensure forecasts are aligned with customer needs and support optimal product availability replenishment and inventory levels.
- Data-Driven Insights: Analyze Walmart POS inventory sales and promotional performance to develop accurate monthly flow patterns considering seasonality promotions distribution changes modular activity and market trends.
- Improve Forecast Accuracy: Proactively identify trends risks and opportunities within the Walmart forecast understand key drivers of forecast variance and make recommendations to improve forecast accuracy while balancing inventory and minimizing missed sales opportunities.
- Collaborate & Communicate: Partner cross-functionally with Sales Supply Chain Marketing and other key stakeholders participate in internal S&OP; meetings and maintain proactive communication with leadership on Walmart forecast risks opportunities and performance against key KPIs.
- Build Strong Customer Partnerships: Build and maintain a strong trusted relationship with Walmarts Replenishment and Planning teams. Establishing credibility and open communication will be critical to understanding Walmarts business needs aligning on forecasts and inventory proactively addressing risks and opportunities and driving mutual success for both Walmart and Mattel.
- Global Impact: Contribute to forecasting transformation initiatives and identify opportunities to improve forecasting processes tools and ways of working across the Walmart business and broader organization.
Qualifications :
What Were Looking For:
- Educational Background: Bachelors Degree in Business Administration or a related field (MBA is a plus).
- Professional Experience: 5 years of experience in forecasting planning or sales analytics with a strong track record of increasing responsibility. Experience working with Walmart is highly recommended.
- Walmart Systems & Analytics:
Experience working with Walmart Retail Link and Scintilla is strongly preferred with the ability to leverage customer POS inventory replenishment and other available Walmart data to identify trends risks and opportunities and support forecasting decisions.
- Technical Skills: Proficiency with tools like Anaplan Blue Yonder/JDA SAP Tableau or Cognos and familiarity with statistical forecasting techniques.
- Analytical Mindset: Strong analytical and problem-solving skills with the ability to identify trends apply critical thinking and provide data-driven recommendations.
- Communication Pro: Strong communication and interpersonal skills with the ability to work effectively across Sales Supply Chain Customer Planning/Replenishment and other cross-functional teams as well as with external Walmart partners.
- Proactive & Positive Attitude: A self-starter who thrives in a quick-paced environment with a can-do attitude and a commitment to delivering results.
- Willingness to Travel: Open to travel as required to collaborate with customers and regional teams.
- Growth-Oriented: Demonstrated curiosity and a growth mindset constantly seeking to learn and improve.
Additional Information :
Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattels Talent Community and start receiving exciting updates about our company our employees and our culture. Also interested in signing up for job alerts Do so here!
How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
- We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate: At Mattel we always aim to find new and better ways to create creative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute: We are a performance-driven company.
We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Our Approach to Flexible Work:
This role is an in-office role Monday-Thursday and work from home on Fridays. We embrace a adaptable work model designed to empower a culture of growth optimism and wellbeing where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility our focus is to optimize performance and drive connection for moments that matter.
Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.
Visit us at of recruiting scams: Mattel will only contact you through official @ or @ email addresses and will never ask for payment or sensitive personal information during the hiring process.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment without regard to race ethnicity color national origin religion sex gender gender identity or expression sexual orientation veteran and protected veteran status disability status and or any other basis protected by applicable federal state or local law.
Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act qualified applicants with arrest or conviction records will be considered for employment.
The pay range for this position is between $86000 and $107000 annual. The pay range is indicative of projected hiring range however base pay will be determined based on a candidates work location skills and experience. Mattel offers competitive total pay programs comprehensive benefits and resources to help empower a culture where every employee can reach their full potential.
Videos to watch:
The Culture at Mattel
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