Lead client services managers and strategic relationships at Fintel Connect, using people leadership and performance marketing expertise. Manage managers while maintaining senior client accountability.
As Senior Client Services Manager, you will oversee Client Services Managers and Account Managers while directly owning significant client relationships. You will set standards across pods, develop managers, and strengthen client work quality. The position supports Fintel Connect’s affiliate marketing solutions for financial institutions across North America.
Key Responsibilities:
- Coach managers through client calls, one-on-ones, and reporting reviews
- Set pod goals and OKRs, then conduct quarterly performance conversations
- Own senior client strategy, targets, performance, and renewals
- Manage escalations,
churn risks, and portfolio expansion opportunities
- Improve onboarding, health monitoring, reporting, and operational visibility
Requirements:
- Seven or more years in client services, account management, or performance marketing
- At least three years managing people directly
- Evidence of developing people and building lasting capability
- Robust Excel and PowerPoint skills with data comfort
- Technical curiosity about tracking and integrations
Bring manager development, client relationship leadership, and performance insight to Fintel Connect’s growing Client Services team.