Work Location

Toronto, Ontario, Canada

Hours

37.5

Line Of Business

Technology Solutions

Pay Details

$148,800 - $190,100 CAD

The pay details posted reflect a temporary market premium specific to this role that is reassessed annually.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Our Branch Services pillar supports the servicing applications used by our frontline colleagues to authenticate and assist our customers with their day-to-day banking needs.

Job Summary

We are seeking a highly skilled and motivated Senior Engineering Manager to oversee the ongoing support, development, and management of our branch servicing applications. The ideal candidate will be responsible for ensuring the availability and performance of applications, managing problem resolution, and coordinating with various teams to maintain a high standard of service.

Key Responsibilities

- Application Support:
- Monitor application health reports, shift manager reports,



and alerts to recommend and implement corrective actions.
- Review operating system logs and maintain the health of managed components.
- Investigate and resolve issues at different support levels

- Problem Management:

- Investigate problems, perform impact analysis, and implement changes to resolve.
- Participate in post-incident review sessions.

- Change Management:

- Monitor implementation schedules
- Review high-risk and high-impact changes
- Engage with partners for application-specific concerns

- On-Call Management:

- Administer the on-call process and develop on-call rotation schedules
- Manage on-call equipment and ensure holiday and vacation coverage

- Vendor and Supplier Management:

- Manage vendor and third-party supplier relationships
- Review and provide input to vendor contracts

- HR Activities:

- Conduct one-on-one meetings with the team
- Conduct performance reviews and career development discussions
- Organize management and team meetings

- Business Continuity:

- Ensure annual testing and setup of infrastructure plans

Qualifications

- Bachelor's degree in computer science, Information Technology, or a related field.
- Minimum of 10 years of in-depth experience working with technology development,



testing and infrastructure to deliver complex technology projects.
- Hands‑on experience or prior role as a Development Manager
- Proven experience in application support and development management.
- Strong problem‑solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work in a rapid‑paced environment and manage multiple priorities.
- Experience with large scale modernization initiatives.
- Familiarity with business continuity and disaster recovery planning.
- GitHub and Co‑pilot experience
- Experience with scheduling and monitoring tools

Preferred Qualifications

- Experience with vendor and third‑party supplier management.
- Knowledge of ITIL processes and best practices.
- Host Knowledge

Where You Will Work

You’ll be expected to work primarily on-site at a TD location for meetings, team events and experiences. The hiring manager will provide more information about how this works for their team.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that

📌 Senior Manager, Engineering (Canada)
🏢 TD
📍 Canada