Lead global client servicing strategy for Amex GBT, using analytics and negotiations across United States, Europe, and East Coast time zones. The Manager, Global Client Group is a strategic leader focused on client management, program optimization, and premium revenue. This role applies data-driven analysis, consultative expertise, and strategic mentorship to a major Financial Services client. You will coordinate portfolio risk mitigation with Service Delivery Leaders while influencing client decision makers.

Key Responsibilities




Execute client servicing strategy for assigned global clients Drive results through client negotiations and effective communication Influence key client decision makers through strategic mentorship Recognize portfolio risks and coordinate mitigating actions Optimize program performance and drive premium revenue

Requirements:
Extensive global customer or client-facing experience Four to five years in travel industry leadership Data-driven analytical approach to client travel programs Solid understanding of customer satisfaction and operating expense Negotiation, project management, planning, and decision-making skills Bring global client management, analytics, negotiation, and program optimization expertise to Amex GBT’s strategic client portfolio.

📌 Responsable Client Service Manager H/F (Canada)
🏢 American Express Global Business Travel
📍 Canada