Psychology Clinic - Administrative Coordinator

As a Psychological Administrative Coordinator

- Schedule and maintain management of all Client assessment/Motor Vehicle Accident Treatment Plans.
- Deliver completed reports in a timely manner and of the highest quality
- Be responsible for assessing and providing diagnostic screening tests to clients as needed
- Format the report as per specific formatting requirements based on service level agreement with insurer(s)
- Review the entire report and edit all non-medical errors such as spelling and grammar errors
- Document any inconsistencies and/or omissions within the report
- Ensure all customer questions are answered as per the healthcare qualified’s area of practice/scope
- Add suggested corrections and/or questions related to the content of the report
- Send the reviewed and edited report to the healthcare professional for approval, clarification and/or edits
- Ensure reports are completed within 4 days of last assessment and submitted to the customer
- Track and maintain workflow; as required, re-prioritize and communicate updates with appropriate team members
- Complete appropriate billing for each report based on assessment(s) completed
- Communicate with referral source as required
- Submit final report to the appropriate portal based on the insurer
- Provide exemplary and timely customer support to internal and external stakeholders primarily by phone and electronic mail
- Communicate with healthcare professionals if there are any inconsistencies and/or omissions within the report or if there are any suggested corrections and/or questions related to the content of the report
- Communicate with healthcare professionals to ensure reports are of the highest quality and are completed within the time frame outlined in the service level agreement(s)
- Liaise with clinicians to discuss reports and provide feedback as required
- Communicate with the referring agency/insurance company/customer if clarification is required, if a healthcare professional has requested additional medical documents,



and/or if a healthcare professional has requested diagnostic imaging; informing the referring agency/insurance company/customer if a report will be late
- Maintain professional and courteous communication with all involved parties
- Work as part of a team and collaborate with all parties involved
- Escalate any concerns that may arise regarding a report as appropriate
- Assist with process and quality improvements
- Provide input on process improvements to leadership
- Maintain accurate records utilizing web-based tracking systems to monitor timelines, due dates and reporting expectations
- Assist in the clinical coordination of files
- Participate in training sessions for clinical and administrative staff

Qualifications

- Completion of a bachelor’s degree in a healthcare-related field or recognized equivalent (Master’s degree is an asset)
- We would consider a candidate with a post-secondary degree/diploma in business, office administration, or a related field.
- 2-3 years of practical and related experience
- 2-3 years of experience reviewing and editing reports is an asset
- Psychology experience/knowledge is an asset
- Excellent computer skills in MS Word, Excel, and Outlook are required
- Excellent organization and coordination skills required to ensure timeliness, comprehensiveness and accuracy of report content
- Excellent communication and interpersonal skills to deal effectively with healthcare professionals to obtain or clarify information
- Excellent analytical, critical thinking and deductive reasoning skills to interpret information and identify specific areas that require further investigation
- Experience with IES, P-3, BAI, BDI, PAI is an asset

JOIN OUR TEAM

We are a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity

Location: The position is full-time, and the work site is in Toronto (Avenue Road & Dupont)

Rate: $22 - $25 hourly/salary position

You will be required to provide a writing sample. We thank all applicants; however, we will contact only those selected for an interview.

📌 Administrative Coordinator - Assessment Department (Toronto)
🏢 McDowall Integrative Psychology u0026 Healthcare
📍 Toronto