Responsibilities A customer service representative supports customer satisfaction and retention by serving as a primary point of contact for service-related matters. Common customer service representative duties and responsibilities include:

- responding to inquiries through phone, email or chat platforms • resolving product or service concerns in accordance with company guidelines • processing orders, returns, exchanges or account updates • costing or quoting orders • documenting customer interactions in internal systems accurately (Epicor) • escalating complex issues to the appropriate departments when necessary • maintaining knowledge of products, services and company policies • following up with customers to confirm resolution • meeting established response time and service quality benchmarks • supporting customer retention and satisfaction initiatives Job Requirements • Microsoft Office • Excellent basic mathematics skills • Familiar with ERP systems (ideally Epicor) • Comfortable muti-tasking and working in a small company setting Location • Vaughan location

📌 Customer Service Representative (Vaughan)
🏢 The Wohl Group Aerospace Recruiters
📍 Vaughan