Role: Data Retention Analyst

Location : Canada – Remote

Duration : 12 Months

Rate : CAD 75/hr on c2c

Key Skills: SQL, Python, Excel, data analytics, churn and renewal analysis, retention campaigns, A/B testing, forecasting, and dashboard automation.

Description

- Data Retention Analyst to support the Engagement & Retention team by delivering end-to-end retention analytics across the subscriber lifecycle.
- The analyst will analyze churn and renewal behavior, identify conversion levers and customer journey pain points, and translate findings into executive-ready insights that guide retention strategy and marketing execution.
- This role will also measure campaign and A/B test impact, support planning and forecasting, and help modernize reporting by partnering with Data Engineering to automate dashboards and reduce manual reporting.

Responsibilities

About the Role:

- Analyze subscriber behavior, churn risks, renewal patterns, and lifecycle performance.
- Identify behavioral signals, conversion levers, and customer journey pain points.
- Produce data-driven insights that guide retention strategy and marketing execution; evaluate pacing vs. plan and highlight risks and opportunities.
- Measure the effectiveness of retention campaigns and A/B tests; quantify initiative impact and recommend optimizations.
- Partner with Data Engineering to automate dashboards and reduce manual reporting.
- Maintain accurate, timely reporting for business reviews and leadership updates.
- Prepare clear, concise analytical summaries and visuals for leadership forums; translate complex analysis into simple insights and recommendations.
- Assist in building annual and quarterly retention plans; contribute to forecasting models and help monitor performance against plan.
- Collaborate cross-functionally with Engagement & Retention, Finance, Product, and the broader Analytics org to drive alignment on insights, plans, and performance outcomes.

About You:

- You have 3+ years of experience in analytics, management consulting, investment banking, or similar analytical roles.



You have strong analytical problem-solving skills and can break down ambiguous business questions into structured analyses.
- You are a self-starter who takes ownership, works with minimal direction, and collaborates effectively with cross-functional partners (e.g., Engagement & Retention, Finance, Product, Analytics, and Data Engineering).
- You have strong attention to detail and consistently deliver accurate, validated outputs.
- You have strong written and verbal communication skills and can translate complex analysis into executive-ready insights and visuals.
- You have experience working with data in tools such as Excel and can work with SQL and Python, leveraging AI tools as needed to accelerate analysis.

Nice to have:

- You have experience analysing subscriber behavior, churn risks, renewal patterns, and lifecycle performance.
- You have experience identifying behavioral signals, conversion levers, and customer journey pain points.
- You have experience measuring retention campaign effectiveness and A/B test results, quantifying impact

About Aspire Systems

Aspire Systems is a $180+ million global technology services firm with over 4,900 employees worldwide, partnering with 275+ active customers. Founded in 1996, Aspire has grown steadily at a 19% CAGR since 2020.

Headquartered in Singapore, we operate across the US, UK, LATAM, Europe, the Middle East, India, and Asia Pacific regions, with strong nearshore delivery centers in Poland and Mexico. Aspire has been consistently recognized among India’s 100 Best Companies to Work For for 12 consecutive years by the Great Place to Work Institute.

Who We Are

Aspire is built on deep expertise in Software Engineering,



Digital Services, Testing, and Infrastructure & Application Support. We serve diverse industries including Independent Software Vendors, Retail, Banking & Financial Services, and Insurance.

Our proven frameworks and accelerators enable us to create future-ready, scalable, and business-focused systems, helping customers across the globe embrace digital transformation at speed and scale.

Why Join Aspire Systems

Being an Aspirian means being part of a future-ready, global workplace where you will work on emerging technologies, collaborate with diverse teams, and contribute to meaningful digital transformation initiatives.

We foster innovation, value diverse perspectives, and enable continuous learning and growth opportunities — guided by our philosophy of “Attention. Always.” Aspire also follows a hybrid work model, promoting flexibility, collaboration, and work-life balance.

Learn more about Life at Aspire: https://www.aspiresys.com/careers/life-at-aspire

Our Commitment to Diversity & Inclusion

At Aspire Systems, we foster a work culture that appreciates diversity and inclusiveness. We understand that our multigenerational workforce represents different regions, cultures, economic backgrounds, races, genders, ethnicities, education levels, personalities, and religions. We believe these differences make us stronger and are committed to building an inclusive workplace where everyone feels respected and valued.

Privacy Notice

Aspire Systems values your privacy. Candidate information collected through this recruitment process will be used solely for hiring purposes, handled securely, and retained only as long as necessary in compliance with applicable privacy laws.

Disclaimer The above statements are not intended to be a complete statement of job content, but rather to serve as a guide to the essential functions performed by the employee in this role. Management retains the discretion to add or change the duties of the position at any time

📌 Data Retention Analyst (Canada)
🏢 Aspire Systems
📍 Canada