We're Hiring: Voice & Video Engineer

? Location: Calgary, Alberta, Canada

? Work Model: Hybrid

? Contract: Long-Term Contract

Role Overview:

We are seeking an experienced Voice & Video Engineer with solid expertise in Cisco voice infrastructure and Calabrio Contact Center solutions to support mission-critical call center and emergency dispatch operations.

Key Responsibilities:

- Administer and troubleshoot Cisco UCCX, CUCM, and Cisco Finesse.
- Manage Calabrio call recording, quality management, workforce scheduling, and reporting.
- Configure call queues, routing strategies, agent assignments, and softphones.
- Maintain voice infrastructure, including BVOIP, POTS, and PRI.
- Implement disaster recovery plans, failover procedures, and contingency routing.
- Support daily call center operations and drive infrastructure improvements.





Required Skills & Experience:

- Minimum 5+ years of hands-on Cisco voice infrastructure experience.
- Strong expertise in Cisco UCCX, CUCM, Finesse, and Calabrio Contact Center.
- Experience with call queue management, IVR, softphones, and workforce optimization.
- Knowledge of voice disaster recovery and mission-critical operations.
- CCNA Collaboration or higher certification.

? Interested? Apply now or share your profile!

Thanks

Anuj Kumar | Tekgence India Pvt Ltd | Senior Technical Recruiter

Office: Contact: (phone hidden)- EXT – 312 ; [email protected]

LinkedIn:- https://www.linkedin.com/in/anuj-kumar-chaudhary-a283b011a/

📌 Voice & Video Engineer (Calgary)
🏢 TEKGENCE
📍 Calgary