Lead exceptional pet parent experiences at Pet Smart through people leadership, customer service, and daily store execution. Full-time availability is required.

Pet Smart’s Experience Leader provides leadership and service while upholding company values, strategy, and brand standards. You will coach associates, support development, protect pet safety, and drive targeted store results. The role spans services, events, operations, and business management.

Key Responsibilities:

- Recruit, interview, hire, coach, and support associate development
- Prioritize, delegate, and validate daily associate tasks
- Lead pet parent experiences across store services
- Respond to general and escalated pet parent concerns
- Drive sales, shrink, labor, and supply outcomes

Requirements:

- Three to five years of retail leadership experience
- Full time availability for evenings, weekends, and holidays
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure and maintain composure

Bring retail leadership, associate coaching, and pet parent service expertise to Pet Smart’s Experience Leader position.

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📌 PetSmart Assistant Store Manager (Port Coquitlam)
🏢 PetSmart
📍 Port Coquitlam