Work

Location:
Ajax, Ontario, Canada Hours: 35 Line of Business: TD Insurance Pay Details: 52,100
- 73,600 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

Job Description
Onsite: 585 Finley Avenue Ajax, ON TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence,

we offer
a collaborative, inclusive, and growth-focused environment where colleagues can build meaningful careers. Our Auto Centre teams provide a convenient, one-stop experience — enabling customers to manage their auto claims, rentals, and repairs seamlessly in one location. We are focused on building lasting relationships through personalized service and care. As an Auto Claims Advisor, you will play a critical role in supporting customers immediately following an accident. You will guide them through the claims process with empathy, professionalism, and expertise — ensuring they feel informed, supported, and confident every step of the way. Customer Experience (Legendary Service) Deliver a customer-first experience through empathy, active listening, and clear communication Provide timely updates and guidance, ensuring customers feel supported during the claims process Welcome and assist customers onsite, creating a professional and reassuring environment Execution & Claim Management Manage claims end-to-end, including coordinating towing, appraisals, repairs, and rentals Maintain a high-volume caseload while ensuring accuracy, quality,



and timely resolution Review and reconcile repair estimates to support fair and appropriate settlements Maintain detailed and accurate claims documentation Analytical Thinking & Risk Management Gather, assess, and validate information from multiple sources to support claim decisions Apply policy knowledge to explain coverage and determine outcomes aligned with guidelines Identify discrepancies and ensure claims are handled in accordance with regulatory and risk standards repair shops, rental providers) to deliver seamless service Contribute to team performance by supporting operational goals and maintaining productivity metrics Growth & Continuous Improvement Develop expertise in claims handling, coverage, and investigation practices Contribute to process improvements and support a culture of continuous learning Pursue professional development, including CIP designation (asset) 2+ years of auto claims adjusting experience preferred; however, candidates with transferable skills and strong interest in claims are encouraged ~ Strong ability to manage high-volume workflows (100+ claims) with attention to detail ~ Proven customer service and communication skills ~ Post-secondary education is an asset ~ Progress toward or completion of CIP designation is an asset Why TD Insurance Meaningful work that makes a real impact in customers’ lives As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice,



protection, and support in their moments of need, always. TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly easy for more than four million customers who count on us. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that

📌 Auto Claims Advisor (Ajax)
🏢 Sécurité Nationale Compagnie d'Assurance
📍 Ajax