Permanent Full Time You will be responsible in supporting the administration of NextStep (Policy 62396) servicing and commission processes. This position is responsible for resolving exceptions, maintaining accurate records across multiple systems, producing reports, and supporting the day-to-day operations of the GRS Commission team to ensure service standards and processing timelines are met. Own the administration and manual processing of Policy 62396 (NextStep) servicing and commission activities. Process Advisor of Record (AOR) additions, reassignments, terminations, and servicing updates, including validation of advisor licensing and commission accounts Use Excel to calculate prorated AOR share allocations and support commission accuracy Monitor, manage and triage the GRS Commission team's shared mailbox, log and track incoming work Perform administrative support activities, including filing and other recurring operational tasks. Support Commission Specialists and Senior Commission Specialists with workload management and service delivery. Contribute to process improvements, documentation updates, and knowledge-sharing initiatives. Proficient in Microsoft Excel, Word, and Outlook Demonstrates above-average accuracy and performance in current role Self-motivated with an ability to effectively manage multiple priorities and meet tight deadlines Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information,



assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: Adaptable health and dental benefits, plus a $5,000 mental health benefit to support your well‑ Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day. Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options. Employee recognition programs, service milestone celebrations, employee discounts and more Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. All information provided will be handled in accordance with applicable laws and Canada Life policies.

📌 Service Coordinator, GRS Commission Team (London)
🏢 Canada Life
📍 London