Join Giatec’s Bedrock team as a Lead Support Engineer, focusing on AI and operational improvements. Ideal for an innovative engineer ready to lead in a technology-driven setting.
This role is essential in maintaining the Giatec 360 platform, combining hands-on engineering with AI agent creation. You will be responsible for monitoring system health, resolving escalated support issues, and driving automation within the CI/CD pipeline. Mentoring team members will also be a key part of your leadership responsibilities.
Key Responsibilities: • Build and supervise AI agents for issue handling • Own engineering support escalations from customers • Monitor application health and performance metrics • Define and lead on-call support standards • Automate manual processes in CI/CD delivery
Requirements: • 5+ years of relevant engineering experience • Familiarity with AI coding tools and systems • Strong troubleshooting skills across tech environments • Background in monitoring and observability tools • Clear and effective written communication abilities
Shape the future of concrete technologies by enhancing Giatec’s support operations and customer experience. #J-18808-Ljbffr
📌 Bedrock AI Lead Support Engineer (Northside)
🏢 Giatec Scientific
📍 Northside
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