Client Services Rep/Office Services (Vancouver)

Client Services Rep/Office Services (Vancouver)

24 Oct
|
Dye & Durham
|
Vancouver

24 Oct

Dye & Durham

Vancouver

The Corporate Services Representative supports the efficient delivery of corporate, secured lending, and due diligence services within the Operations team. This role coordinates searches and registrations across multiple jurisdictions and registry systems, including corporate registries, NUANS, and Personal Property Registry (PPR) platforms. The incumbent manages orders from intake through completion, responds to client and internal inquiries, and works with registries and third-party agents to ensure accurate and timely service delivery in accordance with established service level agreements (SLAs) and client deadlines. Process and coordinate corporate, secured lending, and due diligence searches and registrations across applicable jurisdictions and registries. Review work orders, client instructions, and supporting documentation to ensure accuracy, completeness, and compliance with client requirements and deadlines. Manage orders from initiation through completion while meeting established SLAs and proactively identifying risks to delivery timelines. Respond to client and internal support inquiries, resolving first-level order and platform issues and escalating complex matters when required. Coordinate service quotations and order fulfillment activities with registries and third-party agents, ensuring timely and accurate results. Maintain knowledge of company services, fulfillment processes, registry requirements, and service standards. Contribute to process improvements, procedural documentation, and departmental initiatives that enhance operational efficiency and service quality.



Collaborate effectively with team members, provide coverage support as needed, and participate in training and professional development opportunities. Demonstrate Dye & Durham’s core values in all interactions with clients, colleagues, agents, and external stakeholders. Prepare courier packages, process mailings, and perform related administrative duties as required. Strong client service orientation with the ability to communicate clearly, accurately, and professionally both verbally and in writing. Cooperative team player with a willingness to support colleagues and communicate workload constraints effectively. Comfortable using digital platforms, ticketing systems, and standard office software. Strong technical aptitude and proficiency with Microsoft Office applications. Experience in corporate services, registry searches and registrations, legal administration, or a related client service environment is considered an asset. Familiarity with corporate registries, NUANS, PPSA searches and registrations, and eCORE™ is considered an asset. Understanding of service standards, operational procedures, and client-focused service delivery principles. As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities.

We offer
competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

📌 Client Services Rep/Office Services (Vancouver)
🏢 Dye & Durham
📍 Vancouver

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