Territory Manager, Services & Operations Permanent, Full-Time Founded on the heritage of generations of coffee services entrepreneurs Van Houtte Coffee Services prides itself on offering the highest levels of customer service day in day out. We brew over 1 000 000 cups of coffee every day, in 25 cities from coast to coast. The Territory Manager Service & Operations, will report directly to the Senior Manager Service Operations for VHCS. This individual will be an integral part of the National Leadership Team, which is comprised of other Territory Managers operating on a national scale. 10-15% travel requirement, annually. Lead and be accountable for the overall operating performance of his/her region. Champion the development, implementation and sustainability of a regional vision and strategic plan. Provide leadership to a large regional team with an emphasis on developing and maintaining a culture focused on people, customer service and industry best practices. Develop, monitor and administer the national operations programs within the region to ensure efficiency and profitability are achieved and maintained. Collaborate with the national senior leadership team to identify industry trends and strategic growth opportunities (recent business, organic growth and customer retention) for the region. Drive the execution of sales strategies and plans with the region’s Sales team. Collaborate with the national senior leadership to identify and implement strategies to improve operational efficiencies, safety, and quality. Execute the VHCS strategic business plan centered on sales growth, cost management and people management. Ensure customer service commitments and standards are upheld across the region. The opportunity to create and drive a business vision and strategy, and mobilize a team towards a cultural shift focused on customer service, people and growth. The opportunity to drive and support cost management efficiencies to reinvest in different aspects of our business (technology, image, innovation).



CAD $95,300.00
- $132,000.00 annually Annual bonus based on performance and eligibility. Benefits, subject to eligibility: medical, dental, disability, life insurance, paid time off (including vacation and personal time), RRSP with company match, tuition reimbursement, employee and family assistance program, and coffee discount. A Bachelor’s degree in Business Administration or equivalent, combined with a minimum of 10 years of relevant experience, including 5 years in a management position within a sales, operations and customer service focused environment. A proven track record in managing a sizeable profit center, with direct responsibility for Operations. Experience in establishing and managing individual and team performance metrics. A solid track record in leading and mobilizing sizeable teams, including experience in leading cultural change, as well as operational optimization change initiatives. A strategic thinker with the ability to establish clear team direction but also able to balance the need for a hands-on and detailed approach to tactical implementation. Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott’s®, Peñafiel®, GHOST®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single‑serve brewing system in the U.
S. and Canada, along with powerhouse brands such as Peet’s, L’OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet.

We offer
robust benefits to support your health and wellness as well as your personal and financial well-being.

📌 Territory Manager, Services (Mississauga)
🏢 Keurig Dr Pepper
📍 Mississauga