Lead retail shifts through strong customer service, cash management, and staff supervision while opening and closing the store.
The Retail Experience Lead oversees daily operations and maintains store presentation to company standards. You will guide employees, assist cashiers, and reinforce policies, procedures, regulations, education, and compliance. The position also supports product knowledge, promotions, customer relationships, and sales goals.
Key Responsibilities:
- Open and close the retail store, activating and deactivating alarms
- Supervise staff and assist cashiers during assigned shifts
- Maintain store appearance, product presentation, and front-of-house organization
- Address customer complaints professionally and escalate unresolved matters
- Support onboarding, training, education, and sales strategy implementation
Requirements:
- Two years of retail industry experience
- High school diploma or GED
- Strong retail sales and customer service knowledge
- Experience with cash management and sales software
- Provincial Cannabis Certification and explicit criminal record
Apply retail leadership, customer service, compliance, and cash management skills as a Retail Experience Lead.