CMHA Kelowna & District is hiring a full-time SupportiveHousing Team Lead for our Ellis Place Supportive Housing Program. This positionoffers 37.5 hours per week, with a typical work week of Monday – Friday, 8:00am– 4:00pm. Additional hours outside of regular work may need required to providecoverage, on call or crisis support.

WHO IS A SUPPORTIVE HOUSING TEAMLEAD?

The Supportive Housing Team Lead (TL) ensures that staff aretrained, supported, and equipped to provide the highest standards of service toprogram participants. TLs foster positive energy, professionalism, creativity,teamwork, and a psychologically healthy and safe workplace. As supportivehousing services operate 24 hours a day, 7 days a week, TLs hold responsibilityfor all staff across all shifts, regardless of schedule. TLs alsoperform key administrative functions, including overseeing staff timemanagement and contributing to program protocol development and implementation.

WHAT DOES A SUPPORTIVE HOUSING TEAMLEAD DO?

- Implements programs to meet pre-establishedgoals and objectives, including determining methods of operating and evaluatingthe program
- Supervises staff by performing duties such asassigning work, providing feedback, determining training requirements,orienting recent staff, and maintaining timekeeping and attendance records as wellas resolve staffing issues
- Develops and fosters a cohesive team environmentthrough regular meetings, activities and ongoing team development
- Assists in recruitment and selection of staff byperforming duties such as reviewing applications, developing interviewquestions and participating in interviews




- Participates in case planning with participantsand/or healthcare providers to meet the needs of the participants and advocatefor participants by problem solving in areas suchas financial assistance andaccessing community resources
- Acts as a liaison with community agencies, andpromotes and encourages community involvement in the program
- Acts as a representative for Supportive Housingsite and CMHA Kelowna with community members impacted by or commenting on theoperations of the housing site, ensuring respectful and productive relationships and communication
- Builds and maintains relationships withcommunity groups and professionals to identify trends and priority healthissues, promote interest and participation, and support for the program
- Attends the monthly Community Advisory Committee(CAC) meetings facilitated by the funder and maintains regular and opencommunication with CAC members
- Facilitates evictions and all relatedResidential Tenancy Act (RTA) procedures including Arbitration
- Ensures compliance with OH&S; policies andprocedures
- Provides crisis intervention in situations suchas medical emergencies and client disputes
- Ensures Critical Incident Reports and WorkSafeBCIllness & Injury Reports are completed by staff in a timely manner
- Manages approved budget, monitors and authorizesbudgeted expenditures, and assists with financial reports and payment




- Reviews and maintains related documentationsuchas quarterly and annual reports
- Performsother related duties as assigned.

YOUR STRENGTHS &EXPERIENCE;:

- Diploma in Human/Social Services Field
- 1-2 years of supervisory experience
- Experience working in a Supportive Housingenvironment required
- Criminal Record Check clearance in theVulnerable Sector
- Valid Class 5 BC driver’s license
- Reliable vehicle and the ability to travelbetween facilities and other locations on a frequent basis, as well astransporting program participants within the community on an occasional basis
- Experience navigating the RTA system consideredan asset
- Ability to supervise, coach, and resolve staff challenges
- Ability to maintain consistent professionalboundaries
- Certificates in First Aid, CPR, Naloxone, MHFA,ASIST, Mandt and Food Safe considered an asset
- Ability to engage respectfully and develop rapportwith participants, with multiple barriers, through a harm reduction lens
- Ability to work independently and in cooperationwith team members
- Understanding of and commitment to working withpeople experiencing mental health concerns and substance use
- Proficient in Microsoft Outlook, Word and Excel
- Working knowledge of community-based resource
- Understanding of working with a Trauma Informedlens
- Understanding of Harm Reduction and HousingFirst principles
- Strong attention to detail
- Ability to plan, organize and prioritize
- Critical thinking and problem-solving skills
- Conflict resolution and crisis interventionskills
- Verbal and written communication skills
- Ability to be regularly exposed to individualswho are struggling with and/or recovering from

📌 Supportive Housing Team Lead (Kelowna)
🏢 Canadian Mental Health Association
📍 Kelowna