Help teams get the most out of Ettex - from onboarding to expansion - and build our success function.
What you'll do
- Own onboarding and success for key accounts
- Build playbooks, resources and processes
- Partner with sales and product on feedback
- Drive retention and expansion
- Hire and grow the success team over time
What we're looking for
- 4+ years in customer success or account management
- Experience with SaaS and technical products
- Excellent communication and empathy
- Data-driven and process-oriented
- Comfortable building a function from scratch
📌 Customer Success Lead
🏢 Ettex
📍 Success
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