Support Winnipeg School Division users through service desk troubleshooting, desktop fixes, and Microsoft 365 assistance in full time IT Services work.

As a Service Desk and Desktop Technician, you will support students and staff across hardware, software, peripherals, and end-user devices. The position provides first contact assistance through telephone, web portal, email, and chat. Responsibilities include incident prioritization, documentation, escalation, remote diagnostics, onsite analysis, and workstation support.

Key Responsibilities:

- Provide courteous first contact support through multiple service desk channels
- Prioritize, document, escalate, and resolve incidents and service requests
- Use remote tools and diagnostic utilities for troubleshooting




- Perform desktop hardware repairs and peripheral delivery
- Install, configure, test, maintain, and troubleshoot workstations

Requirements:

- College diploma, university degree, or three years equivalent work experience
- Knowledge of computer hardware, peripherals, monitors, and printers
- Experience with Windows, Chrome OS, Mac OS, and iOS
- Microsoft 365 application support experience
- Strong communication, documentation, analytical, and customer service skills

Apply desktop support, service desk, troubleshooting, and Microsoft 365 skills serving Winnipeg School Division users.

📌 Service Desk Desktop Support Technician (Winnipeg)
🏢 Winnipeg School Division
📍 Winnipeg