At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance.

Why this role is important?

What You’ll Do

Operational Leadership and Performance

- Provide overall leadership and accountability for the day-to-day operations of the pharmacy, ensuring safe, efficient, compliant, and high-quality service delivery.
- Lead the execution of operational strategies to achieve established performance objectives, service levels, productivity targets, and financial goals.
- Monitor key performance indicators (KPIs), identify performance gaps, and implement corrective action plans to drive operational excellence.
- Optimize workforce utilization, labour planning, scheduling, and operational capacity to maximize efficiency while maintaining quality and service standards.
- Oversee operational workflows, resource allocation, and process execution to ensure consistent performance and timely prescription fulfillment.
- Proactively identify operational risks, resolve service disruptions, and implement sustainable solutions to prevent recurrence.

People Leadership and Talent Development

- Build, lead, coach, and develop high-performing teams that demonstrate accountability, collaboration, and a commitment to operational excellence.
- Foster a positive, inclusive, and engaging work environment that promotes teamwork, open communication, and continuous improvement.
- Establish clear performance expectations,



provide regular feedback, and conduct performance evaluations in partnership with Human Resources.
- Lead workforce planning, recruitment, onboarding, training, and succession planning to support current and future operational requirements.
- Ensure adherence to company policies and procedures, addressing employee relations and performance matters appropriately and consistently.
- Effectively communicate organizational priorities, operational goals, and business changes through regular team meetings and ongoing communication to ensure alignment, engagement, and accountability.

Quality, Compliance, and Patient Safety

- Ensure pharmacy operations comply with applicable provincial and federal legislation, regulatory standards, and company policies and procedures.
- Provide professional and operational leadership to ensure protected dispensing practices, accurate prescription processing, and high standards of patient and resident care.
- Maintain effective controls related to medication inventory, storage, security, controlled substance handling, reconciliation and reporting, recordkeeping, and patient confidentiality.
- Ensure appropriate prescription billing practices and controls are maintained to minimize third‑party payor audit risks.
- Oversee quality assurance processes, including site audits, regulatory inspections,



and corrective action plans to ensure ongoing compliance and operational readiness.
- Oversee the investigation of medication incidents, dispensing errors, and quality concerns, ensuring appropriate corrective and preventive actions are implemented to support patient safety.
- Promote a strong culture of patient safety, quality, and accountability while ensuring adherence to occupational health and safety requirements.

Continuous Improvement and Change Management

- Champion continuous improvement initiatives to streamline workflows, reduce waste, enhance productivity, and improve operational efficiency.
- Lead the implementation of new processes, technologies, and operational initiatives through effective change management.
- Drive the effective utilization of pharmacy automation, technology, and operational systems to improve accuracy, productivity, and efficiency.
- Leverage operational data, performance trends, and root cause analysis to identify opportunities and implement sustainable improvements.
- Collaborate with cross‑functional partners to support process standardization, operational transformation, and business growth.

Financial and Business Management

- Manage operational budgets, labour costs, expenses, and resource utilization to achieve established financial targets.
- Review Profit and Loss (P&L;) performance, including revenue, gross profit, operating expenses, and overall profitability, identifying variances and implementing corrective action plans to achieve financial targets.
- Support budget planning and forecasting for staffing, equipment, supplies, and operational requirements.<

📌 Senior Manager, Pharmacy Operations (London)
🏢 MediSystem Pharmacy
📍 London