Support students through wellness and accessibility services at Brock University on campus, using empathetic communication and careful service coordination. Help each visitor reach timely, appropriate support.

As Student Services Coordinator, you will welcome students, assess needs, and direct inquiries within the Student Wellness and Accessibility Centre. The position combines front-line customer service, triage, documentation, and administrative coordination. You will also support students, staff, faculty, and community members with accurate information while protecting privacy.

Key Responsibilities:

- Welcome, assess, and direct students to appropriate professionals
- De-escalate emotional situations using verbal techniques
- Provide information about wellness and accessibility services




- Record student interactions and referrals to campus partners
- Coordinate schedules, appointments, meetings, and service procedures

Requirements:

- Social Services Worker Diploma
- Front-line customer service experience in a related field
- Knowledge of wellness, accessibility, and disability services
- Computer competency with office and web-based applications
- Empathetic listening and motivational interviewing skills

Bring student-centered service, crisis de-escalation, documentation, and coordination skills to Brock University’s Student Wellness and Accessibility Centre.

📌 Student Services Coordinator Brock University (St. Catharines)
🏢 Brock University
📍 St. Catharines