Job Summary

Porter is hiring an experienced Site Reliability Engineer to help improve the reliability, scalability, and performance of a contemporary cloud platform supporting thousands of users.

This is a hands-on engineering role where you'll work closely with Software Developers, Cloud Engineers and Cybersecurity to improve platform reliability, automate operational processes, and build world-class observability.

Unlike a traditional infrastructure-focused SRE position, this role is best suited to someone who has a strong software development background (particularly .NET) and enjoys solving production challenges through code.

Duties & Responsibilities

- Build and improve the reliability and availability of production services
- Work directly with developers to troubleshoot application and platform issues, from initial triage through root cause
- Develop automation to eliminate repetitive operational work
- Build dashboards, monitoring, alerts, and service health metrics, and administer the underlying observability platforms
- Design and maintain automated workflows for certificate expiry, host health, and other operational risk monitoring
- Participate in production incident response and on-call rotations, including major (Sev1-level) incident investigation
- Analyze application performance and resolve bottlenecks
- Improve deployment pipelines and operational tooling
- Contribute to infrastructure as code and cloud automation across compute, networking, and identity
- Maintain integration and API layer reliability, including error-rate monitoring and alerting
- Support change management processes (CAB) for infrastructure and monitoring changes




- Champion SRE best practices including SLIs, SLOs, and error budgets

Automation and Optimization

- Create and maintain automated solutions for repetitive tasks, including infrastructure and application and patch monitoring.
- Optimize monitoring agents for cost management and performance.
- Implement auto-discovery and AI solutioning to ensure infrastructure reliability and efficiency

Configuration Management and Infrastructure as Code (IaC)

- Use Infrastructure as Code tools to automate monitoring across AWS resources
- Implement and maintain configuration management tools to standardize and automation configurations

Monitoring and Alerting

- Configure and maintain monitoring and alerting systems to ensure the health and performance of the infrastructure.

Application Deployment and Support

- Deploy, configure Dynatrace and Splunk to support applications and services on AWS infrastructure.
- Collaborate with DevOps teams to optimize and automate CI/CD pipelines.

hange and Incident Management

- Prepare and document Change Requests and Methods of Procedures (MOPs) for infrastructure changes.
- Troubleshoot and resolve incidents affecting cloud services in accordance with predefined Service Level Agreements (SLAs).
- Escalate issues to internal teams or third-party vendors as required.





Incident Response and Post-Incident Reporting

- Participate in incident response processes and post-incident reporting (PIR).
- Identify and deploy fixes to prevent recurrence of issues.

Security and Compliance

- Work with IT Security to ensure cloud infrastructure aligns with security best practices and compliance requirements
- Work with internal architecture, Solution Delivery(PMO), governance, and security teams to ensure that all security, governance and business continuity requirements and best practices are integrated and implemented.
- .Cloud Governance - Cost Optimization, Data Management, Asset Management, Performance Management, and Deployment Acceleration
- Implement Security Monitoring Auto-discovery.

Safety and Compliance

- Actively engage in the company’s Safety Management System (SMS) by reporting hazards and incidents encountered during daily operations.

Collaboration and Documentation

- Coordinate with internal stakeholders, DevOps, and third-party vendors for deployments and fixes.
- Work within a cross-functional team of System Ops Engineers, App Admins, Data Engineers DevOps and DBA’s to specify, design, develop, test, and implement AWS cloud services and solutions.
- Provide guidance and knowledge to other team members, and promote efficiency, productivity, innovations, and knowledge-sharing across multi-functional teams.
- Work closely with internal business partners to gather requirements, design and implement solutions, manage technical operations, and triage and resolve operational issues.
- Maintain detailed

📌 Site Reliability Engineer (Toronto)
🏢 Porter Airlines
📍 Toronto