Manage complex disability claims with Wawanesa using advanced case assessment and stakeholder communication in a hybrid Canadian work setting. Apply sound judgment to sensitive files.
As a Senior Disability Case Manager, you will handle Short-Term Disability, Long-Term Disability, and Disability Income claims across Group and Individual business. You will develop claims strategies, interpret policy wordings, and coordinate rehabilitation services. The work includes escalations, complaints, litigation, and complex investigations requiring careful decisions and clear communication.
Key Responsibilities:
- Review, assess, and decide complex disability and other claims
- Develop claims management strategies for successful resolutions
- Investigate existing case files and review complex policy wordings
- Coordinate rehabilitation services supporting successful return to work
- Address escalations, complaints, and litigation through resolution
Requirements:
- Three to five years’ disability case management experience
- Medical or related post-secondary degree or diploma preferred
- Advanced Microsoft Office, Excel, and SharePoint skills
- Strong contract interpretation, organization, and prioritization skills
- Strong communication, negotiation, and confidentiality practices
Bring disability claims expertise, policy interpretation, and empathetic communication to complex files at The Wawanesa Mutual Insurance Company.