Number of Vacancies:

1

Time Type:

Full time

Worker Type:

Regular

Proposed Interview Date:

Monday, November 9, 2026

Hours of Work:

37

Hiring Manager:

Tina Skelton

Contact Number:

01482 613986

Job Description Summary:

This is a Full Time Permanent Position

Interviews will take place week commencing 9 November 2026

We are looking for a highly motivated and dynamic individual to join our Development and Support team in a challenging and fast paced service area. We are looking for someone with the right values, skills and attributes, who can work flexibly to deliver the role.

This is a small team which contributes towards the continuous improvement and development of the Revenues and Benefits Service. This includes but is not limited to, working on projects, preparing and delivering training, mitigating risks through quality assurance, providing specialist advice and assistance, monitoring service complaints and Freedom of information requests as well as preparing for and representing the council at tribunal hearings.

The ideal candidate will:

- have skilled knowledge acquired by relevant experience in a Revenues and Benefits or Finance setting.
- have a good understanding of Council Tax, Housing Benefits, Adult Social Care legislation and Welfare Benefits.
- have experience of interpreting legislative information and provide options for problem solving and process improvement.
- be a confident, assertive, enthusiastic, hardworking individual willing to take on a challenge and is committed to developing their skills and knowledge.
- be organised, manage your time effectively and be able to prioritise a demanding and varied workload.
- be able to collate,



analyse and provide management information to tight timescales.
- be flexible and can adapt to a changing workplace, both personally and in identifying practices and procedures requiring amendment.
- have excellent interpersonal and communication skills to interact with people at all levels and work in partnership with other Council services including Finance, Housing, Customer Services and Adult Social Care colleagues as well as external agencies.

For an informal discussion about the role, please contact Tina Skelton, Service Development and Adjudication Team Leader on 01482 613 986 or [email protected]

ROLE AND PURPOSE

To contribute towards the continuous improvement and development of the Revenues and Benefits Services. This involves monitoring performance, quality assurance checks, analysing risks, challenging procedures, processes and working practice to enable the implementation of change and ensure that all staff are equipped with the skills, knowledge and tools to enable them to carry out their role. Contributes to the implementation of service wide schemes from statutory legislative changes to local initiatives within an ever-changing environment.

Represents the Council in the absence of the Service Development and Adjudication Team Leader at Appeal Tribunals and Valuation Tribunals. Leads on service wide projects and the staff working on them as directed.



Takes the lead in the training of staff, customers and stakeholders and the planning and design of customer communications. To provide specialist advice and assistance to internal and external customers which includes monitoring and overseeing the services complaints, freedom of information requests and requests from 3rd parties.

PRINCIPAL ACCOUNTABILITIES

1. To contribute towards the ongoing service development of and delivery of a comprehensive, effective training programme for Revenue and Benefits Staff, internal and external customers. Provides expert advice and support to Team leaders and colleagues with regard to Government legislation, guidance, schemes, and local initiatives to provide options for

continuous service improvements which would be compliant with wider Council priorities including promoting digialisation of communication, billing and automation to enhance the customer experience and make efficiencies in the back office. Manages and contributes to local projects until proof of concept, supporting the handover into the operational environment. Deputise for the Service Development and Adjudication Team Leader in their absence and provide supervisory cover across the service as required.

1. Statutory Obligations – Represents the Council in the absence of the Service Development and Adjudication Team Leader at Appeal Tribunals and Valuation Tribunals, undertaking preparatory work for court ensuring that appeals are efficiently processed within given timescales and customers receive accurate and timely information in accordance with legislation, Council policy and guidance. Develo

📌 Service Development And Support Officer (Toronto)
🏢 Hull City Council
📍 Toronto