Lead security service delivery across client accounts through operational leadership, workforce planning, and solid relationship management. Guide teams while maintaining consistent service quality.
The Security Account Manager oversees assigned client portfolios and serves as the primary liaison for operational teams. This leadership role covers client meetings, site visits, staffing plans, supervisor coaching, and service quality management. Success includes client satisfaction, employee retention, and operational performance.
Key Responsibilities:
- Oversee daily security operations across assigned client locations
- Maintain client relationships and address service concerns
- Develop staffing plans and monitor scheduling practices
- Coach supervisors, team leads,
and employees
- Conduct site inspections and implement corrective actions
Requirements:
- Three to five years of security industry leadership experience
- Experience managing multiple locations and supervisory staff
- Experience with workforce planning and employee relations
- Knowledge of security operations and provincial regulations
- Proficiency in Microsoft Office and workforce management systems
Apply security operations leadership, workforce planning, and client service expertise across a demanding portfolio of accounts.