Support Marsh colleagues onsite in Toronto and remotely across three offices using Windows expertise, Microsoft 365, and troubleshooting skills. This developing qualified role requires office presence.

As a Senior Analyst – IT Support, you will support end users across multiple lines of business. You will install, maintain, and troubleshoot workstations, business applications, and related equipment. The work includes service-level incident response, office technology infrastructure, and collaboration with technical teams.

Key Responsibilities:

- Provide in-person, phone, chat, and virtual technical support
- Configure laptops, mobile devices, hardware, and software
- Support audio visual equipment for end users
- Resolve incidents within defined service levels




- Maintain accurate local hardware inventory records

Requirements:

- Two or more years of related IT support experience
- Strong knowledge of Windows operating systems
- Experience supporting Microsoft 365, Teams, SharePoint, and OneDrive
- Working knowledge of Active Directory, Intune, and Exchange
- Strong troubleshooting, organizational, and customer service skills

Bring Windows support, Microsoft 365 knowledge, and customer-focused troubleshooting to Marsh’s Toronto technology services team.

📌 Senior IT Support Analyst Toronto (Kitchener)
🏢 Marsh
📍 Kitchener