Customer Care Technicians in Calgary or Edmonton inspect homes, resolve warranty concerns, and communicate clearly with homeowners and trades.
At Brookfield Residential, this full-time position manages customer orientations, warranty reviews, and call-in service requests. You will investigate homeowner concerns, determine warrantable items, coordinate repairs, and support quality post-occupancy service. The work requires residential construction experience, customer service expertise, and robust communication.
Key Responsibilities:
- Conduct customer orientations and scheduled warranty inspections
- Inspect homes and evaluate homeowner warranty concerns
- Use diagnostic tools to resolve complex home issues
- Coordinate repairs, walkthroughs, trades, and work orders
- Communicate outcomes, actions, and escalations clearly
Requirements:
- Five years residential construction or renovation experience
- Progressive customer service experience
- Proficient computer skills
- Excellent verbal and written communication skills
- Ability to prioritize competing work demands
Bring residential construction, warranty inspection, and customer communication expertise to Brookfield Residential’s Calgary or Edmonton team.