Lead FortisAlberta’s IT Service Desk and Deskside Services with enterprise support expertise and a solid customer service focus.

The IT Client Services Supervisor manages daily operations under the Manager IT Client Services. This supervisor directs workload distribution, service delivery, escalations, and operational reporting. The position also supports end-user technology lifecycle activities and process improvements.

Key Responsibilities:

- Supervise, coach, mentor, and guide IT Client Services employees
- Manage Service Desk and Deskside workloads, priorities, and resources
- Oversee incidents, requests, problems, changes, and work queues
- Maintain knowledge articles, procedures, metrics, reports, and dashboards




- Provide escalation support for on-call technical resources

Requirements:

- Degree or diploma in Computer Science or related discipline
- Minimum seven years’ enterprise IT support and service delivery experience
- Experience leading or supervising technical teams
- Extensive Microsoft, endpoint, identity, networking, and communications experience
- ITIL V3 Foundations Certification is an asset

Apply enterprise IT support, team leadership, service management, and customer-focused guidance across FortisAlberta Client Services.

📌 IT Client Services Supervisor (Airdrie)
🏢 FortisAlberta
📍 Airdrie