The Manager, Vendor Governance & Performance owns cross-vendor consistency, performance management, and governance across the full Print & Post vendor ecosystem. Moves the function from decentralized, manager-led vendor oversight to a standardized, performance-driven model — without replacing the day-to-day vendor execution owned by the production managers. Owns the materials-standardization program and the continuity/backup standard across P&P; and standardizes vendor invoice formats and data feeds to enable reconciliation and automation.

Role Purpose:

Establish an enterprise governance layer over how vendors are managed across Print & Post — driving standardized specifications, performance frameworks, and consistency, while partnering with Procurement on vendor strategy, RFP readiness, and consolidation.

Core Responsibilities:

- Establish and maintain standardized vendor specifications and consistency — including the materials-standardization program (envelopes, base stock, SKU rationalization).
- Develop and manage vendor performance frameworks, scorecards, and QBR cadence/reporting, including vendor SLA measurement.
- Own the continuity/backup standard — how backups and cross-training are documented across P&P.;
- Standardize vendor invoice formats and data feeds to enable reconciliation and automation.
- Monitor cross-vendor performance trends and drive corrective actions.
- Support vendor strategy, RFP readiness, and consolidation opportunities with Procurement.
- Identify cost, efficiency, and continuous-improvement opportunities across vendors.

Boundary Note

Production managers (Karim / Allan / Sooah) continue to own day-to-day vendor execution within their domains.



This role adds an enterprise governance layer — it does not replace domain-level execution.

Required Qualifications:

- Experience in vendor governance, performance management, procurement, or supplier management.
- Strong analytical and framework-building capability (scorecards, SLAs, QBRs).
- Experience driving standardization and continuous improvement across multiple suppliers.
- Stakeholder management and (developing) people leadership capability.

Preferred Qualifications:

- Print / mail / production vendor experience (or demonstrable ability to ramp quickly).
- Experience with RFP processes, vendor consolidation, and contract/performance governance.
- Manulife/insurance or financial-services industry context.

Print & Post Industry Prerequisites & Operating Principles:

Industry knowledge:

- Print/Post Foundations; Finance & Job-Costing; Materials & Inventory; Data, Billing & Reconciliation; Compliance & Data Privacy; Digital Adoption; Continuity & Backup; SLA & Delivery Performance.

Operating principles:

- No Touch Workflow; Digital First, Not Digital Only — we print what is Required and Requested; Assertive & Proactive; Sound Judgment & Disciplined Escalation.

When you join our team:

- We’ll empower you to learn and grow the career you want.




- We’ll recognize and support you in a flexible workplace where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una

📌 Manager, Vendor Governance (London)
🏢 Manulife
📍 London