If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Success Manager, Growth-Letus Full Time Professional Remote, US Customer Success Manager, Growth-Letus Reports to: Director, Customer Success-Prisma

Location:
Remote About Priority Commerce: Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. At Priority Commerce, we're driven by results. We expect our people to be known for results
- bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive. We are looking for a commercially minded Customer Success Manager to own and grow our portfolio of Letus customers across Canada. This role sits at the intersection of Customer Success, Account Management, and Sales. You will own relationships across a portfolio of 100+ customers, helping them maximize the value of their current partnership while proactively identifying opportunities to expand the products and services they use. We are looking for someone who enjoys building relationships, uncovering customer needs, identifying revenue opportunities, and confidently guiding customers toward solutions that create additional value for their business. You'll also play an important role in the future of these relationships. As our Prisma platform expands, you will help educate and prepare Letus customers for an eventual transition to Prisma,



ensuring they understand the broader value of the partnership and are positioned for a successful migration when the time is right. Own the relationship and commercial success of approximately 100+ Letus customers across Canada. Develop solid relationships with customer stakeholders and become a trusted point of contact for their business. Understand each customer's business, goals, current product usage, and opportunities for additional value. Proactively identify, develop, and close expansion opportunities within the existing customer base. Introduce customers to additional products and services that align with their needs and business objectives. Conduct strategic customer conversations and business reviews focused on adoption, outcomes, growth opportunities, and future priorities. Maintain a healthy pipeline of expansion opportunities and accurately track activity, opportunities, and next steps in the CRM. Develop scalable outreach and engagement strategies appropriate for a portfolio of 100+ customers. Identify customers who may require additional attention based on engagement, adoption, growth potential, or risk. Partner with Support and other internal teams to resolve customer service issues, while quarterbacking critical issues through resolution and maintaining ownership of the overall customer experience. Serve as the voice of the Letus customer internally, identifying recurring needs, friction points, and opportunities to improve the customer experience.



Educate customers on the evolving Prisma offering and build excitement and readiness for future migration opportunities. Support future Letus-to-Prisma migrations by helping customers understand the business value of moving to the broader platform. Meet or exceed defined customer retention, engagement, adoption, and expansion goals. Success in this role means customers don't simply stay with Letus. You'll know you're succeeding when you're building meaningful customer relationships across a large portfolio, increasing engagement and adoption, consistently uncovering and closing expansion opportunities, and developing customers who are excited and prepared for the broader Prisma relationship ahead. Experience in Customer Success, Account Management, Sales, or a hybrid customer-facing growth role. Demonstrated ability to identify and close expansion or upsell opportunities within an existing customer base. Strong discovery skills, with the ability to uncover customer needs through thoughtful, consultative conversations and successfully sell them on aligned product offerings. . Comfortable discussing value, pricing, products, and commercial opportunities directly with customers. Able to build strong customer relationships while still asking for the business. Highly organized and comfortable managing a large portfolio with competing priorities. Experience in PropTech, multifamily, property management, FinTech, payments, or SaaS. Experience managing Canadian customers or familiarity with the Canadian multifamily/property management market. Experience managing a high-volume customer portfolio. Experience supporting customers through a product migration or technology transition. We believe that performance and experi

📌 Customer Success Manager, Growth-Letus (Winnipeg)
🏢 Priority Technology Holdings
📍 Winnipeg