Akur8 is a fast-growing InsurTech scale-up on a mission to modernize how insurers assess, price, and manage risk. Our next-generation SaaS platform combines transparent machine learning, predictive analytics, and smart product design to turn complex insurance workflows into scalable, data-driven systems. Powered by expert engineering, data, product, and actuarial teams, Akur8 enables insurers to model risk up to 10x faster while maintaining transparency, explainability, and regulatory trust. As our product suite expands, we are building an end-to-end platform supporting pricing, reserving, and forward-looking risk decisions — helping insurers operate efficiently in a complex workplace. We are proud to be an equal opportunities employer, fostering an inclusive environment where diverse perspectives help shape better products and decisions. We’re looking for a commercially minded individual with around 6+ years of experience in SaaS account management, customer success, consulting, or a related commercial role. You should be comfortable working in a fast-moving environment, following established processes, and taking ownership of customer outcomes across a portfolio of accounts. You have 6+ years of experience in B2B SaaS account management, customer success, consulting, technical sales, or a related commercial role. Experience managing complex B2B customers or working with an early commercial team is relevant. Bachelor’s degree or higher preferred. You have a proven ability to manage complex B2B accounts, build relationships with senior stakeholders, and support renewals or expansion opportunities, ideally in a SaaS or technical environment. You are comfortable using established account management processes and adapting customer engagement approaches to the needs of each account. You take clear,



proactive action without waiting for detailed direction. You enjoy researching accounts, finding ways to deepen customer relationships, and working with technical teams. Experience managing complex accounts, including account mapping and building relationships across key stakeholders. Ability to develop and execute account strategies throughout long, complex customer lifecycles. You are comfortable using CRM systems and working across teams in a fast-moving company. Experience working within established account management or customer success processes is valuable. You build trust with customers and can develop strong relationships with both business and technical stakeholders. You are autonomous, organized, and able to prioritize the next best action without close supervision. You are comfortable spending time with customers and colleagues through client meetings, business events, and internal gatherings. LANGUAGE SKILLS Excellent verbal and written communication skills in English. Comfortable working in a multicultural and international environment. BONUS SKILLS / EXPERIENCE Experience working at a SaaS company with an established account management or customer success function Insurance industry experience or experience supporting customers in the US market SIGNIFICANT: You must possess an employment status that allows you to work from our Montréal office. Au sein de notre équipe nord-américaine en pleine croissance,



vous rejoindrez Akur8 en tant qu’Account Manager/Gestionnaire de compte client basé(e) à Montréal et serez responsable de la gestion des relations avec les clients à travers l’Amérique du Nord. Vous prendrez en charge les relations clients, appliquerez les pratiques établies d’account management et aiderez les clients à tirer durablement parti d’Akur8. En travaillant de manière autonome et en étroite collaboration avec l’équipe nord-américaine, vous vous appuierez sur votre expérience en account management SaaS, en customer success, en conseil ou autre environnement commercial technique pour établir des relations de confiance, acquérir une connaissance approfondie du produit et accompagner les clients dans des décisions business complexes. En tant qu’Account Manager, vous serez responsable d’un portefeuille de clients nord-américains, de leurs plans de gestion de compte et des résultats commerciaux liés à leur fidélisation et à leur développement, tout en suivant le processus d’account management établi par Akur8. Établir des relations de confiance avec les clients et créer des plans de compte qui relient leurs priorités business aux capacités d’Akur8. Gérer le cycle de vie client, de la passation initiale jusqu’au renouvellement et à l’expansion, en mettant l’accent sur l’adoption, la création de valeur business et une expérience client de qualité. Cartographier les organisations clientes et développer des relations avec les acheteurs, les parties prenantes techniques et les dirigeants C‑Level. Collaborer avec les équipes Sales, Product, Actuarial et Support afin de communiquer les besoins des clients, de coordonner leur suivi et d’accompagner

📌 Enterprise Account Manager (Montreal)
🏢 Akur8
📍 Montreal