Litmus is building the data foundation that powers industrial AI. AI doesn’t work without real-world, contextualized data
- Litmus makes that data usable. As AI adoption accelerates, most industrial environments still can’t access or use their operational data. We’re a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. Our platform sits at the intersection of edge computing, AI, and industrial operations, enabling some of the world’s largest companies to run operations in real time, reduce downtime, and optimize production. Backed by leading investors and trusted by global manufacturers and partners like Google, Microsoft, Dell, Oracle, and Mitsubishi, Litmus is powering the shift toward software‑defined manufacturing. Build the infrastructure that makes industrial AI possible At Litmus, you’ll build the infrastructure that enables real‑time data to power AI and machine learning systems in production environments. Work on problems where software meets the real world Most AI systems fail without access to real‑world data. We solve challenges at the intersection of distributed systems, real‑time data, and industrial constraints — where reliability, scale, and performance are non‑negotiable. You’ll work on systems used by real customers in production, with direct impact on product and company trajectory. Join a high-performance team We’re building a team that holds a high bar and pushes each other to improve. You’ll work alongside experienced operators, engineers, and leaders who have done this before and are building again at scale. We value empathy just as much as execution, whether that’s in how we build, how we communicate, or how we support each other.



The Customer Success Account Manager is a key customer‑facing role within the Litmus Customer Success team, responsible for driving customer retention, renewals, adoption, and value realization. You’ll build strong relationships with customers, establish success plans and engagement cadences, lead onboarding and renewal activities, and monitor account health to ensure customers are achieving value from Litmus. A strong understanding of the manufacturing and/or industrial environment is essential for this role. You’ll work closely with customers operating in manufacturing and industrial settings, understanding their business needs, challenges, and technology environments to help them realize value from Litmus. You’ll also act as a customer advocate across Litmus, coordinating with internal teams to ensure customer issues, incidents, feature requests, and bug fixes are appropriately prioritized and communicated. Reporting to the Vice President of Customer Success, you’ll work closely with Sales Account Executives, Expansion Leads, Project Managers, Application Engineers, Presales Engineers, Support, Finance, the Partner team, and other Customer Success team members. You’ll also support enterprise expansion and services opportunities where appropriate, ensuring clear handoffs, accurate account information, and strong cross‑functional coordination. Own the overall relationship for assigned customers and partners,



building robust relationships with key stakeholders through regular engagement, success planning, and proactive touchpoints to drive adoption, value realization, retention, and customer loyalty. Lead post‑sale customer onboarding, including license provisioning and maintenance, and ensure a smooth transition from Sales to Customer Success. Act as the primary escalation point for customer tickets, incidents, feature requests, and bug fixes, coordinating internally on priorities and communicating progress and resolution to customers. Monitor customer health through adoption data, CSAT/NPS feedback, account health indicators, and proactive follow‑up actions. Manage Salesforce renewal opportunities and oversee license, subscription, and support renewal processes, including AMC terms and conditions. Coordinate billing and payment follow‑up with Accounts Receivable and Finance for assigned accounts. Identify services, upsell, cross‑sell, project, and consulting expansion opportunities within assigned accounts. Provide input into account strategy and mapping, maintain site and project intelligence, and keep Account Executives and cross‑functional stakeholders informed of customer context and priorities. Develop and execute account plans, support technical account planning, and document customer use cases to improve internal visibility and support future opportunities. Oversee customer support contract SLA adherence and ensure customers are informed about new product releases and guided toward long‑term release versions of Litmus software. Drive customer advocacy by identifying opportunities for customer references, referrals, case studies, logo usage, and other advocacy activities. Contribute to the continuous improveme

📌 Account Manager (Toronto)
🏢 Litmus
📍 Toronto