We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures , Canada’s Top Growing Companies , and the TSX30 , highlighting us as one of the top performers on the TSX. Best Workplaces for Women & TIME Magazine’s 2025 list of Canada’s Best Companies . These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward. As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Love turning complex customer journeys into simple, seamless experiences? Come help us redesign how customers experience goeasy. Operational Experience & Process Design Manager will help make those moments simpler, clearer, and easier to navigate. This is a hands‑on individual contributor role for someone who likes solving real customer problems, digging into how work actually happens, testing better ways to do things, and helping build processes that scale. You will delivery measurable improvements to customer experience, operational effectiveness, quality, and risk outcomes through practice process design and continuous improvement. Find the friction: use data, customer feedback, associate input, and operational insights to spot where customers or associates get confused, slowed down, or stuck. Map the journey: understand how customers move through key moments today, then help design simpler future‑state journeys, workflows, controls, and processes. Test better ways: turn messy customer problems into clear recommendations, practical experiments, process changes, job aids, routines, and scalable ways of working. Lead and support improvement initiatives from discovery through implementation and measurement of results Use process thinking:



apply process engineering, Lean, Six Sigma, and continuous improvement practices to reduce waste, improve quality, and create measurable customer impact. Quantify opportunities, measure impacts, and use data to prioritize improvement recommendations that delivery meaningful customer and business outcomes. Work across teams: partner with Operations, Risk, Compliance, Product, Analytics, and Technology to make customer journeys easier and support automation or workflow redesign opportunities. Make improvements stick: support root‑cause analysis, issue resolution, remediation planning, performance tracking, and quality routines so changes last. Help shape the function: contribute to the tools, templates, routines, and ways of working for a new customer‑focused process design capability. You are curious, practical, and a little allergic to unnecessary customer friction. You love asking “why is this hard for the customer?” You think like a product‑minded operator—focused on the customer experience, grounded in how teams actually work, and thoughtful about risk. You care about making things easier for customers, and you are always looking for ways to make work simpler, faster, safer, clearer, or more effective. 2 to 5 years of experience in process improvement, operations, business analysis, consulting, product operations, risk management, or a related field. Experience with process design,



process mapping, workflow improvement, customer journey mapping, root‑cause analysis, or continuous improvement initiatives. Strong analytical and communication skills, with the ability to use data to understand problems, support recommendations, and explain complex issues simply. A degree in Engineering, Business, Operations, Mathematics, Analytics, or a related field; Experience in financial services, lending, customer operations, or regulated environments is an asset; an understanding of how regulation impacts business processes is helpful.

We offer
a Adaptable Work Program that provides you the ability to work three days onsite per week , from our Mississauga office. $90,00.00 – $120,000.00 CAD (includes base salary and bonus) Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role. At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success. Total compensation includes base salary and bonus. Annual bonus that rewards your hard work and dedication. Employee discounts on furniture, electronics, and appliances. Expand your financial knowledge through engaging Financial Literacy Learning opportunities. Enjoy company‑paid volunteer days to give back to the community. Access 24/7 healthcare with Virtual Doctor Appointments. Personalize your benefits with a flexible modular benefits package. Stay fit and energized with exclusive access to our on‑site private gym at our head office. Internal development training programs and platforms including job‑specific training, c

📌 Process Design Manager (Mississauga)
🏢 goeasy
📍 Mississauga