Case Management Assistant (Temporary Full-Time) Administrative Services Full-Time On-site Rate : $35.82 CAD per hour Port Coquitlam, BC V3C6N2, CAN PLEA Community Services is currently seeking a Temporary Full-Time Case Management Assistant for our U-Turn/U-Link team located in Port Coquitlam, BC. This temporary fixed-term contract is proposed to start as soon as possible, and end on March 31, 2027 . The Case Management Assistant provides a range of administrative services to support day-to-day operations. They are usually the first point of contact for members of the community, staff, and other partners. The Case Management Assistant will be responsible for assisting programs with a variety of key operational systems including communications, equipment, supplies, reporting, and filing. Hours of Work: The usual hours of work in this position are Monday to Friday from 9:00AM to 4:30PM, based on 35

working hours
per week. Bachelor’s degree in a related field. PLEA is an accredited, charitable community services organization that has operated throughout BC for more than 40 years. We deliver community-based services and specialized supported homes to children, youth, adults and families facing significant challenges in their lives. As a result, we have a strong reputation for helping those we serve to overcome the challenges they face and lead fulfilling lives. Assist contractors, staff and managers with preparing a variety of reports and records required to meet accountability and quality assurance requirements. Maintain program participant and program information using spreadsheets and/or database software. Track program and contract deliverables and provide data/cost analysis where required. Act as the administrative liaison with funders and provide first line resolution of issues.



Track individual contract details and communicate information effectively between internal/external partners. Act as the liaison with regards to the gathering of detailed information for the processing of payments to contractors. Provide practical assistance to staff with regards to program operations and administrative requirements, and respond to enquiries from partners regarding the services provided, and the process for making referrals. Transcribe referral data to internal systems, and ensure that all statistical data is current, complete and accurate. Serve as the receptionist when required; answer telephones and in person inquiries and route to appropriate staff members; operate a variety of office equipment and ensure these are regularly maintained and in valuable working order. Help troubleshoot computer and internet issues prior to referring to IT services. Make arrangements for meetings, appointments and travel as required. Assist in making arrangements for special events, conference and other community initiatives. Ensure that all records, reports, and documentation pertaining to service delivery are accurate, complete and in compliance with PLEA’s policies and procedures. Ensure that the agency’s records are safely stored and organize retrieval and control of records as required. Demonstrated ability to type 60 words per minute and efficiently operate a PC and other office equipment.



Strong organizational, time and general management skills. Demonstrated ability to communicate effectively orally and in writing, including communicating with the public, and agency personnel in a friendly and effective manner. Demonstrated ability to organize work effectively, including managing different priorities and adapting to changing circumstances. Demonstrated ability to be sensitive and understanding of their social realities including issues of race, culture, religion, gender identity, sexual orientation, poverty and lifestyle. Experience in responding to enquiries from members of the community and providing support and service to a wide range of individuals. Experience in handling confidential and sensitive information, communicating effectively with members of the community and managing difficult situations constructively. Knowledge of Microsoft Office suite, database systems and web-based conferencing tools. Eligibility to enroll in health/welfare benefits on the first day of the month following the completion of the probation period, including access to the annual physical activity fund (for fitness-related items or activities) and the annual education fund (to take part in career-related courses or training events). Access to the Employee and Family Assistance Program (EFAP): confidential and voluntary counselling support services and wellness resources for employees and their immediate family members. Perkopolis membership: an exclusive discount program for a variety of products and services (clothes, furniture, dining, auto, events, etc.) Agency-Sponsored Social Events (i.e., summer barbecue, annual holiday party, and team days). PLEA offers the Municipal Pension Pl

📌 Case Management Assistant (Port Coquitlam)
🏢 PLEA Community Services
📍 Port Coquitlam