Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations. Virtual care clinic coordinator leads the system navigation with the primary focus to support those community clients who have or do not have primary care provider and require timely access to care and subspecialty services. This will help them navigate through health care services and systems, and will support client health. This individual acts in a coordinator position to help with system logistics, troubleshoot technology for virtual patients in collaboration with the external vendor, communicate and coordinate with all stakeholders from nurse practitioners, Health 811 and patients. Knowledge and expertise in the area of system navigation, service integration, problem solving, customer service and communication will be key components in the day-to-day activities. This position will also focus on enhancing relationships with internal and external stakeholders and will help lead various special projects, and oversee various aspects of the clinic to ensure efficiency. This individual will have oversight and assist with logistics within clinic. The individual will have autonomy to connect directly with customer services for on booking issues to support patient care. The coordinator is an independent role,



where initiative and foresight are required to maintain consistent flow of the clinic. The individual reports to the manager and is responsible for insuring smooth communication and patient flow across the hub. Work with an interprofessional team of doctors, nurses and nurse practitioners to provide exceptional patient care through coordination of services across spectrum of care Communicate with all stakeholders involved in patient care (Patient scheduling, outside physicians, pharmacy, Empower vendor, Ontario Health, specialists) Participate in special projects; accreditation, scheduling maintenance/upgrades, LEAN quality improvement, process implements for virtual clinic and integrate health hub. Support troubleshooting for virtual care with respect to Empower which is the online scheduling solution for Health 811 RNs and for patients who directly book their own appointments. Support troubleshooting for virtual care registrations which occur automatically through empower into meditech
- communicate with IT and vendor as required to support automated system. Support system corrections as required to support data and information quality Support data acquisition required for Ontario Health reporting. Participate in the orientation, training and evaluation of new staff.



Participate in the development and implementation of various programs within the clinic Other duties and projects as assigned Minimum 2 years of relevant administrative hospital experience Knowledge of and/or completion of a medical terminology course Proven MS office proficiency (Word, Excel and PowerPoint) Meditech experience required with solid understanding of booking multiple appointment types Superior communication (verbal and written) skills and ability to effect robust public relations with staff, physicians, physician offices, and patients with a pleasant telephone manner by taking all reasonable precautions and working in compliance with organization related policies, health and safety legislation and best practices and completing relevant mandatory education as required. Monday
- Sunday. Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year.

We offer
diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT). Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Oak Valley Health Equity,

📌 Virtual Care Clinic Coordinator (Markham)
🏢 Oak Valley Health
📍 Markham