Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

Reporting to the Community Manager, the Corporate Concierge is a vital member of the Hines Eighth Avenue Place team and serves as the primary hospitality ambassador and first point of contact for tenants, guests, visitors, and building partners. This highly visible role is responsible for delivering an exceptional tenant experience through personalized service, relationship building, community engagement, and proactive problem solving.

The Corporate Concierge plays a key role in fostering a welcoming, professional, and service-oriented environment while building meaningful tenant relationships founded on trust, familiarity, and a first-name basis approach. Acting as a liaison between tenants and building management, this position promotes building amenities, services, events, wellness initiatives, and community programs while ensuring inquiries, requests, and concerns are addressed promptly and effectively.

This customer service and brand ambassador role requires exceptional communication skills, professionalism, emotional intelligence, natural enthusiasm, attention to detail, and a genuine passion for creating memorable experiences. The successful candidate will consistently demonstrate a proactive, solutions-oriented mindset and a commitment to enhancing tenant satisfaction,



engagement, retention, and the overall reputation of Eighth Avenue Place as Calgary's premier office destination.

- Hours of work required for this position are Monday to Friday 7:00am – 4:00pm, excluding statutory holidays.

- Serve as the primary front-of-house representative and hospitality ambassador for Eighth Avenue Place, creating a welcoming, professional, and memorable experience for tenants, visitors, guests, vendors, and building partners.

- Maintain a qualified appearance, demeanor, and positive attitude at all times, demonstrating exceptional customer service, courtesy, patience, discretion, and attention to detail.

- Wear and maintain the prescribed Corporate Concierge uniform in accordance with Hines and Eighth Avenue Place brand standards.

- Provide a warm, personalized greeting to tenants, guests, and visitors, utilizing names and known preferences whenever possible to strengthen relationships and foster a strong sense of community.
- Build meaningful relationships with tenant representatives, executives, assistants, receptionists, employees, visitors, and building partners through regular engagement and a proactive, service-focused approach.
- Develop and maintain a thorough understanding of tenant organizations, preferences, special requests, workplace needs,



and service expectations to support a highly personalized tenant experience.
- Maintain accurate records of tenant interactions, service requests, preferences, and feedback to facilitate exceptional and consistent service delivery.
- Act as one of the primary points of contact between tenants and building management, coordinating services, resolving inquiries, managing requests, and ensuring timely and satisfactory follow-up.
- Anticipate tenant and visitor needs, proactively identifying opportunities to enhance comfort, convenience, and overall satisfaction before requests arise.
- Provide tenants, guests, and visitors with information and directions regarding building facilities, amenities, services, retailers, events, and surrounding community resources.
- Promote and support building amenities and services, including the Fitness Centre, Conference Centre, Bicycle Facilities, Messenger Centre, Parkade, Car Wash & Detail Centre, Security Control Centre, Property Management Office, tenant experience programs, and wellness initiatives.
- Assist tenants with building technology platforms, including the tenant experience app, event registration platforms, visitor management systems, digital directories, amenity bookings, and other tenant service technologies.
- Deliver thoughtful hospitality services by offering refreshments, first aid supplies, stationery, personal care items, mobile device chargers, umbrellas, and other comfort and convenience services as appropriate.
- Assist with workplace concierge services, including transportation arrangements, restaurant recommendations, local attractions, travel accommodations, catering coordination, courier services, flower deliveries, retail services, a

📌 Corporate Concierge (Calgary)
🏢 Hines
📍 Calgary