Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. Product Manager, UX for AIOS, you will define and drive product experiences that make complex AI workflows clear, usable, and valuable for customers in regulated financial services. You will sit at the intersection of product management, user experience, engineering, AI, and customer delivery. Your focus will be understanding users, shaping the roadmap, defining product requirements, partnering closely with design, and ensuring AIOS experiences support real work: agent orchestration, workflow setup, monitoring, review, exception handling, and human-in-the-loop control. You will help AIOS move from technical capability to product experiences that customers can adopt at scale. Define product strategy, roadmap priorities, and UX-focused product requirements for AIOS experiences and workflows. Deeply understand user needs through discovery, stakeholder interviews, customer feedback, workflow analysis, and collaboration with delivery teams. Translate customer problems, business goals, and technical constraints into clear product requirements, user stories, acceptance criteria, and success measures. Work with engineering, AI, architecture,



QA, and DevOps teams to make trade-offs, clarify implementation details, and deliver high-quality product capabilities. Define and track product success metrics such as adoption, task completion, workflow efficiency, user satisfaction, feature usage, quality, and support feedback. Prioritize the roadmap based on customer value, technical feasibility, delivery commitments, risk, and strategic fit with AIOS. Support demos, customer conversations, internal enablement, and go-to-market readiness for new AIOS product experiences. Champion usability, accessibility, clarity, and trust in AI-powered workflows, especially where users need transparency, control, and confidence. Continuously improve product discovery and delivery practices so the team can move quickly while staying anchored in customer outcomes. 3+ years of product management, technical product management, UX product management, product design leadership, or closely related experience in software products. 2+ years of experience working on enterprise SaaS, workflow, platform, data, AI, automation, or developer/productivity tools. Robust understanding of product discovery, roadmap planning, user research methods, requirement definition, prioritization, and product delivery. Demonstrated ability to partner with designers on UX strategy, user journeys, wireframes, prototypes, and usability feedback.



Ability to translate ambiguous customer problems into clear product requirements, success metrics, and delivery-ready stories. Comfort working with technical teams and discussing APIs, data flows, AI behavior, system constraints, and implementation trade-offs. Strong analytical skills, including the ability to use qualitative feedback and quantitative data to make product decisions. Excellent communication and stakeholder management skills, with the ability to align engineering, design, delivery, leadership, and customer stakeholders. Bachelor's degree in Business, Computer Science, Design, Human-Computer Interaction, Engineering, or a related field, or equivalent practical experience. Experience with AI-powered products, LLM-based workflows, agent orchestration, human-in-the-loop systems, or responsible AI controls. Experience in banking, financial services, regulatory technology, enterprise operations, or other high-trust domains. Experience working with design systems, accessibility standards, and complex enterprise UX patterns. Experience supporting customer workshops, product demos, or executive-level product conversations. Comfort working in a fast-moving environment where product direction evolves based on customer learning and technical discovery. Annual bonus opportunities Generous vacation and holidays Use of AI : Zafin may use Artificial Intelligence (AI) and/or other forms of automated technology to screen and/or assess applicants for this position. Joining our team means being part of a culture that values diversity, teamwork, and high-quality work.

We offer
competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportuni

📌 Product Manager UX- AIOS (Toronto)
🏢 Zafin
📍 Toronto