Collette is currently seeking Travel Reservations Agents to join our Client Care Team. This is a remote role. There has never been a better time to be in the travel industry. As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. In this role, we want our customers to rave about their customer service experience. Y ou'll join our team to not only deliver the best customer service in the travel industry, but the best customer service. Your compassion and customer service expertise combined with our support, training and development will ensure your success. This is your chance to join a team dedicated to helping our guests fulfill their dreams of exploring the world Join us on our mission to enhance life’s journey by creating extraordinary travel experiences. Successfully build professional relationships with guests, travel agents, and partners while optimizing the customer experience. Educate guests on product offerings, the advantages of traveling with Collette, and the offers and upgrades available to them. Process and review all customer requests accurately and efficiently.
Collaborate with the sales team on customer requests and expectations as well as multiple internal departments to provide guest satisfaction. Embraces a mindset of curiosity and continuous learning, actively exploring and leveraging AI and other emerging technologies to improve processes, elevate content, and drive efficiency across t All current hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material Ability to work regularly scheduled shifts within our hours of operations including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work overtime and/or weekends, as needed. Experience with booking travel preferred. Experience with Genesys phone system desirable. Enjoys being on the phone interacting with customers Strong computer skills are necessary, and a working knowledge of CRM management, Microsoft Excel, Outlook, and Word is ideal. Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience Bilingual speaking a plus Time Off: Generous PTO, paid holidays, and your birthday Paid parental leave, paid bereavement leave and access to our Employee Assistance Program Exclusive travel discounts, incentives and more The pay range for this position is CAD 21.00
- 23.00 per hour. #