Propellic is the AI-first digital marketing agency for travel and tourism brands. We pair cutting-edge performance marketing with a culture of curiosity, experimentation, and radical candor, so every teammate can do the best work of their career while shaping the future of travel. As an Account Manager, you’ll be the single, trusted point of contact who turns Propellic’s work into results a client can actually feel. You’ll own the cross-channel story for your accounts, tie every initiative back to the client’s North Star metric, and catch a relationship drifting off course before it turns into churn. You’ll advocate for your clients and for Propellic at the same time, holding the tension with our PMO that keeps accounts profitable and clients well served. Serve as the primary point of contact and trusted advisor for your assigned accounts, owning communication end to end. Tie every initiative to the client’s North Star metric and develop + lead QBRs framed around their business, not our deliverable list. Watch for relationship risk before clients raise it. Flag at-risk accounts early and pair every flag with a dated recovery plan. Find and close upsell, cross-sell, and scope-expansion opportunities across your book of accounts. Partner with the PMO on scoping and delivery. Use AI and automation for client insight, reporting, and knowledge management to keep your time on strategy and the relationship.



Document the process so the account runs without you if you’re out. Zero surprise churns: every at-risk account gets a flag and a dated recovery plan before it’s lost. ≥ 80% of your assigned accounts hit their agreed cross‑channel North Star metric, reviewed at every QBR. Net revenue retention ≥ 110% across your book through upsell, cross‑sell, and scope expansion. ≥ 5+ years in client service or account management, ideally with a media buying or agency background. A relationship manager who looks for ways to expand an account rather than simply protect it. Fluent in connecting marketing work to business outcomes. Not a project manager or detail‑controller at heart. An exceptionally robust communicator: you are responsible for hearing a clients’ needs and ensuring that information is wholly and cleanly passed to project management and delivery teams or ability to contract internationally. Preference, not required: you’ve worked in the travel industry before or have a particular passion for it Remote‑first flexibility with a high‑performing global team. Medical, dental, and vision plans + 5% 401(k) match (US employees). Generous PTO, company holidays, and an annual week‑long destination company retreat. Reliable high‑speed internet and comfort with virtual collaboration tools. Reasonable accommodations provided for qualified individuals with disabilities.

📌 Remote Account Manager (Winnipeg)
🏢 Propellic - Travel Marketing
📍 Winnipeg